Required FTE with long SLA

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Required FTE with long SLA
Does anyone know which forecast method is suitable for estimating the required staff for handling email with SLA (T+1) due to huge email received per day, around 600+ to 900+.

Helper

Call Centre Helper

With such a long SLA
With such a long SLA target time, then it essentially becomes a straight calculation on number of tasks per employee per hour. Erlang does not come into it.

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