Resource and Planning Analyst Interview

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Resource and Planning Analyst Interview
Hi,
Please can you throw some possible questions I might be asked in an interview for a Resource and Planning Analyst.

Editor

Call Centre Helper

Good question
All depends upon the background of the interviewer.

I would imagine that there will be some technical questions - maybe
- What is your approach to forecasting
- What is an Erlang calculation
- How would you measure Forecast Accuracy?
- What would you include or exclude in shrinkage.
- Which shift patterns have you found are the most successful?

There could also be a range of generic work related questions
This post may give you a few pointers.
https://www.callcentrehelper.com/forum/interview-procedure-in-the-international-call-centers-4742.htm

I would be very interested to see which questions they ask.

Interview
Having Just gone through the process I thought I'd add a bit to Jonty's comments.

The questions he's given you are good, I'd just add a couple I was asked.

- How do you break down and communicate complex ideas.

- Can you run us through the planning lifecycle.

Now, a lot is not just what you say but HOW you say it.

Break the question down and use the STAR (Situation, Task, Action, Result) using this give
an example of when you had a situation as described and how you approached it.

I had several interviews where I felt I didn't get the whole 'idea' over of how I had approached a problem.
I then started looking at interview technique. If Jonty will permit I'd recommend InterviewGold. I took a few
hours going through their website and interview planner.

I then had two more interviews and was offered both immediately. It seemed revising how I was answering
and re-structuring the whole answer made a lot of sense and led to positive results.

Best of luck, and, as Jonty said, let us know how you get on.

Regards

DaveA

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