Resource Planning and Forecasting

Looks at Resource Planning, Forecasting and Scheduling
Subject Author Created Views Posts
Actual Required FTE Calculation Anon 8th Jan '15 31169 20
Acceptable Waiting Time? rikuslouw 22nd Jan '10 16361 16
Best Forecasting Method Anon 6th May '14 8247 6
Verint Impact 360 Manual Anon 6th May '16 7706 3
How to calculate FTE requirements on a monthly level Anon 3rd Apr '13 7333 5
Backoffice FTE Caculation Anon 13th May '16 4686 11
FTE Calculation for Chat Floyd 10th Sep '17 4115 4
Proactive Chat Staffing Calculation Anon 23rd Oct '14 3722 15
required FTE calculation (non-voice) Anon 15th Nov '14 3578 6
Shrinkage and Absenteeism Anon 18th Feb '16 3206 2
Shrinkage Calculation with Leave Considerations Anon 17th Jun '15 3177 3
Free Auto Scheduling Tools Anon 20th Aug '15 3167 8
Forecast Accuracy Targets Anon 6th May '14 3159 4
Forecast Average Speed of Answer V 1st Sep '17 3091 6
Verint Impact 360 error messge Anon 10th Mar '16 2633 3
What is shift inflex Vinod 12th Dec '17 2423 3
Forecasting Abandoned Calls Laura 26th Jan '16 2398 19
FTE Calulation per Month per Day sarfaraz 25th Dec '17 2362 2
Staff Calculation For Outbound Team Anon 19th Feb '15 2294 3
Aspiring Workforce Analyst Anon 6th Aug '14 2162 4
How many seconds is 6 rings? lucy 15th May '18 2152 3
Scheduling Template Chaen 28th Jun '19 2001 3
Changing the Interval on a Report in Avaya Rachel 18th Jan '18 1765 4
Resource and Planning Analyst Interview Robert 13th Sep '17 1750 3
Call Center Headcount Ratios Zachary 30th May '17 1740 4
FTE Calculation at a monthly Patrice 13th Sep '18 1705 11
Types of inbound calls Anon 3rd Feb '15 1554 4
FTE calculation for back office account Anon 24th Sep '14 1520 5
New to resource planning Anon 11th Dec '14 1498 4
Time Back for Advisors stuck on calls? Anon 27th Jun '14 1489 8
Accurate forecasting subfuze 18th Jul '12 1488 4
Measuring RPH Anon 15th Dec '13 1458 5
Per Interval Reporting BI 4th Sep '17 1431 2
Calls Answered within SLA - Calculation PeterPan 18th Aug '10 1393 6
Team Meetings and Briefings Anon 20th Nov '13 1360 4
Call Centre Competition Anon 13th Nov '13 1352 2
Maintaining the roster Srikanth 14th Dec '11 1324 4
Organising Work Force Management Teams mark 25th Nov '10 1276 5
What is the industry standard target for Schedule Efficiency? Natalie 15th Jun '17 1267 3
Call Center Calculations Anon 28th Jan '14 1068 2
FTE calculation for Outbound and Inbound Rick 2nd Dec '17 1050 3
Repeating calendar months or months where the first day starts on the same day James 1st Nov '17 1049 4
Forecasting Estimate needed Mike 10th Nov '17 1045 4
24/7 Shift Rota tefkros 30th Sep '15 966 3
Assessment Test for Resource Planning Analyst james 18th Feb '19 948 2
Calculating a Monthly or weekly FTE requirement considering service level Sharee 13th Mar '18 938 2
How to do Capacity Planning for next 9 weeks (Very Urgent) Vinod 26th Oct '17 929 2
Predicting Abandoned Calls Anon 11th Jun '14 928 4
Adding shrinkage to workload FTE Anon 7th Mar '16 916 2
permanent v Casual staffing ratio A 27th May '19 916 3
Forecasting Model in Excel shahan 9th Feb '18 897 2
What does modern resource planning look like? Dan 24th Jun '19 882 1
Lost Calls Statistics tunner13 14th Aug '10 881 4
Call Volume Forecasting Margin of Error German 8th Nov '17 867 2
Best Forecast Accuracy Calculation kerrieb85 28th Mar '11 848 2
relationship of shrinkage and phone occupancy Marge 6th Jun '18 820 3
Forecasting volumes before and after specific holiday dates / events Anon 26th Feb '16 797 6
Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)? Hoi Choy Gee 21st Sep '17 783 2
Cisco/Calabrio WFM Issues Anon 10th Mar '16 771 4
Forecasting Call Volume Karen 4th Jan '18 762 4
How to calculate FTE to handle chat volume Eduardo 31st Oct '17 753 2
Multi-Channel contact center staffing and Occupancy (from Erlang-C) Anon 3rd May '16 747 3
Resource Model Calculation Anon 9th Sep '15 746 4
Call and AHT Profiling Anon 28th Oct '14 731 2
Head Count calculation ِAhmed 18th Jun '19 731 5
Blended Call Center FTE Anon 28th Feb '14 720 3
Forecasting Template Download Jennifer 29th Jun '17 712 2
Inbound w/Outbound Calls Anon 1st Jun '15 697 3
Training for Resource Planning SDR1010 2nd Feb '18 695 3
Suggestions for forecasting monthly FTE requirements for specific day/intervals wfpbris82 20th Apr '18 689 3
calculating required staff for an estimated 15% increase in call volume Anon 21st Jul '15 688 3
FTE calculation for month totaling 147 hrs Mritunjoy 11th Jun '19 684 3
Agent Utilization Kerwin 12th Mar '18 680 4
Blue Pumpkin What If Mode Anon 6th Nov '14 671 5
Webchat forecasting Anon 4th Jun '15 638 5
Weekly long term forecast Jr 1st Nov '17 633 4
Whatsapp Channel M 19th Jun '19 633 2
Is there a benckmark for 'Hold Time'... Dave 2nd Oct '17 629 2
Excel and VBA courses AndrewTh 12th Mar '15 617 3
Cost of a good IVR load testing service? Anon 18th Apr '14 614 5
WFM Objectives Anon 28th Apr '16 610 4
Weekly Forecast Abhishek 21st Aug '17 606 2
How many FTE Required daily basis Vinod 28th Oct '17 606 2
Average FTE required per financial sevice complaints Dawn 3rd Jul '19 588 2
Erlang Formula for Incoming and Outgoing Calls Manish 25th May '18 580 2
Web chat only forecasting Joe 9th Aug '17 579 2
Actual staffed agents data Anon 30th Aug '14 576 2
AHT New Trend mohamed 8th Nov '17 572 2
Weekly FTE / Cap Plan / Reduced Op Hours Leisha 6th Apr '19 570 4
What % is calulated within Erlang c for availablilty? Richard 30th Oct '17 556 6
Impact 360 Calendar in Outlook Anon 23rd Mar '15 554 3
Question about non voice scheduling with ERLANGC calculator Li 25th Mar '19 552 2
6 month forecasting Daniel 7th Jun '19 545 2
Erlang model equivalent for service centre lzkl 20th Oct '17 531 3
How many FTE Required for aer day (Need answer urgently) Vinod 27th Oct '17 531 4
how to calculate the "recallers" rate seb 26th Jun '18 529 3
FTE requirements for back office Pete 23rd May '18 526 4
How many FTE required for 24 hours Vinod 12th Dec '17 523 2
Managing Your Emotions with Aggressive Customers Simon 3rd Mar '17 519 4
Intraday forecasting paul 22nd Feb '18 511 2
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