Resource Planning and Forecasting

Looks at Resource Planning, Forecasting and Scheduling
Subject Author Created Views Posts
Actual Required FTE Calculation Anon 8th Jan '15 33704 20
Acceptable Waiting Time? rikuslouw 22nd Jan '10 17023 16
Best Forecasting Method Anon 6th May '14 8316 6
Verint Impact 360 Manual Anon 6th May '16 7852 3
How to calculate FTE requirements on a monthly level Anon 3rd Apr '13 7383 5
Backoffice FTE Caculation Anon 13th May '16 4924 11
FTE Calculation for Chat Floyd 10th Sep '17 4492 4
required FTE calculation (non-voice) Anon 15th Nov '14 4355 8
Proactive Chat Staffing Calculation Anon 23rd Oct '14 3858 15
Free Auto Scheduling Tools Anon 20th Aug '15 3462 8
Shrinkage and Absenteeism Anon 18th Feb '16 3296 2
Forecast Average Speed of Answer V 1st Sep '17 3251 6
Shrinkage Calculation with Leave Considerations Anon 17th Jun '15 3211 3
Forecast Accuracy Targets Anon 6th May '14 3176 4
What is shift inflex Vinod 12th Dec '17 2824 3
Verint Impact 360 error messge Anon 10th Mar '16 2776 3
How many seconds is 6 rings? lucy 15th May '18 2555 3
Forecasting Abandoned Calls Laura 26th Jan '16 2532 19
FTE Calulation per Month per Day sarfaraz 25th Dec '17 2491 2
Staff Calculation For Outbound Team Anon 19th Feb '15 2425 3
Scheduling Template Chaen 28th Jun '19 2298 3
Aspiring Workforce Analyst Anon 6th Aug '14 2268 4
Changing the Interval on a Report in Avaya Rachel 18th Jan '18 2088 4
FTE Calculation at a monthly Patrice 13th Sep '18 2019 11
Call Center Headcount Ratios Zachary 30th May '17 1908 4
Resource and Planning Analyst Interview Robert 13th Sep '17 1886 3
Types of inbound calls Anon 3rd Feb '15 1578 4
New to resource planning Anon 11th Dec '14 1559 4
What is the industry standard target for Schedule Efficiency? Natalie 15th Jun '17 1553 3
FTE calculation for back office account Anon 24th Sep '14 1552 5
Measuring RPH Anon 15th Dec '13 1531 5
Time Back for Advisors stuck on calls? Anon 27th Jun '14 1531 8
Per Interval Reporting BI 4th Sep '17 1515 2
Accurate forecasting subfuze 18th Jul '12 1494 4
Calls Answered within SLA - Calculation PeterPan 18th Aug '10 1472 6
Team Meetings and Briefings Anon 20th Nov '13 1387 4
Call Centre Competition Anon 13th Nov '13 1364 2
Maintaining the roster Srikanth 14th Dec '11 1340 4
Organising Work Force Management Teams mark 25th Nov '10 1283 5
What does modern resource planning look like? Dan 24th Jun '19 1205 2
FTE calculation for Outbound and Inbound Rick 2nd Dec '17 1090 3
Call Center Calculations Anon 28th Jan '14 1076 2
Repeating calendar months or months with same start day James 1st Nov '17 1069 4
Forecasting Estimate needed Mike 10th Nov '17 1057 4
24/7 Shift Rota tefkros 30th Sep '15 1008 3
Adding shrinkage to workload FTE Anon 7th Mar '16 993 2
How to do Capacity Planning for next 9 weeks (Very Urgent) Vinod 26th Oct '17 989 2
Forecasting Model in Excel shahan 9th Feb '18 982 2
Calculating a Monthly or weekly FTE requirement considering service level Sharee 13th Mar '18 979 2
Assessment Test for Resource Planning Analyst james 18th Feb '19 971 2
Predicting Abandoned Calls Anon 11th Jun '14 937 4
relationship of shrinkage and phone occupancy Marge 6th Jun '18 937 3
Average FTE required per financial sevice complaints Dawn 3rd Jul '19 936 2
permanent v Casual staffing ratio A 27th May '19 925 3
Hand overs between planning functions Umer 28th Aug '19 912 3
Call Volume Forecasting Margin of Error German 8th Nov '17 890 2
Lost Calls Statistics tunner13 14th Aug '10 884 4
Best Forecast Accuracy Calculation kerrieb85 28th Mar '11 854 2
Staff needed in a month Alejandro 30th Jul '19 830 2
How to calculate FTE to handle chat volume Eduardo 31st Oct '17 829 2
Forecasting volumes before and after specific holiday dates / events Anon 26th Feb '16 828 6
How to set Minimum Business Continuity Objective (MBCO)? Hoi Choy Gee 21st Sep '17 812 2
Forecasting Call Volume Karen 4th Jan '18 796 4
Specific day/intervals for forecasting monthly FTE requirements wfpbris82 20th Apr '18 795 3
Cisco/Calabrio WFM Issues Anon 10th Mar '16 786 4
Agent Utilization Kerwin 12th Mar '18 772 4
Resource Model Calculation Anon 9th Sep '15 771 4
Forecasting Template Download Jennifer 29th Jun '17 764 2
Multi-Channel contact center staffing and Occupancy (from Erlang-C) Anon 3rd May '16 760 3
Call and AHT Profiling Anon 28th Oct '14 752 2
Head Count calculation ِAhmed 18th Jun '19 744 5
Blended Call Center FTE Anon 28th Feb '14 737 3
Training for Resource Planning SDR1010 2nd Feb '18 725 3
Inbound w/Outbound Calls Anon 1st Jun '15 712 3
calculating required staff for an estimated 15% increase in call volume Anon 21st Jul '15 708 3
Blue Pumpkin What If Mode Anon 6th Nov '14 703 5
Erlang Formula for Incoming and Outgoing Calls Manish 25th May '18 700 2
FTE calculation for month totaling 147 hrs Mritunjoy 11th Jun '19 693 3
Webchat and Website Traffic Felix 18th Jul '19 693 2
Webchat forecasting Anon 4th Jun '15 674 5
Cost of a good IVR load testing service? Anon 18th Apr '14 641 5
Weekly long term forecast Jr 1st Nov '17 639 4
Whatsapp Channel M 19th Jun '19 639 2
Weekly Forecast Abhishek 21st Aug '17 636 2
Is there a benckmark for 'Hold Time'... Dave 2nd Oct '17 636 2
Excel and VBA courses AndrewTh 12th Mar '15 627 3
WFM Objectives Anon 28th Apr '16 627 4
How many FTE Required daily basis Vinod 28th Oct '17 614 2
Web chat only forecasting Joe 9th Aug '17 601 2
FTE requirements for back office Pete 23rd May '18 601 4
AHT New Trend mohamed 8th Nov '17 595 2
Multiskill forecasting - Erlang X George 15th Apr '18 587 4
Weekly FTE / Cap Plan / Reduced Op Hours Leisha 6th Apr '19 582 4
Actual staffed agents data Anon 30th Aug '14 580 2
Impact 360 Calendar in Outlook Anon 23rd Mar '15 573 3
handled rate Emily 21st Aug '19 568 2
What % is calulated within Erlang c for availablilty? Richard 30th Oct '17 563 6
Calculating required FTE for Email Pete 19th Sep '18 562 4
Question about non voice scheduling with ERLANGC calculator Li 25th Mar '19 560 2
Managing Your Emotions with Aggressive Customers Simon 3rd Mar '17 557 4
More topics...