| Subject |
Author |
Created |
Views |
Posts |
|
Actual Required FTE Calculation
|
Anon |
8th Jan '15 |
33704 |
20 |
|
Acceptable Waiting Time?
|
rikuslouw |
22nd Jan '10 |
17023 |
16 |
|
Best Forecasting Method
|
Anon |
6th May '14 |
8316 |
6 |
|
Verint Impact 360 Manual
|
Anon |
6th May '16 |
7852 |
3 |
|
How to calculate FTE requirements on a monthly level
|
Anon |
3rd Apr '13 |
7383 |
5 |
|
Backoffice FTE Caculation
|
Anon |
13th May '16 |
4924 |
11 |
|
FTE Calculation for Chat
|
Floyd |
10th Sep '17 |
4492 |
4 |
|
required FTE calculation (non-voice)
|
Anon |
15th Nov '14 |
4355 |
8 |
|
Proactive Chat Staffing Calculation
|
Anon |
23rd Oct '14 |
3858 |
15 |
|
Free Auto Scheduling Tools
|
Anon |
20th Aug '15 |
3462 |
8 |
|
Shrinkage and Absenteeism
|
Anon |
18th Feb '16 |
3296 |
2 |
|
Forecast Average Speed of Answer
|
V |
1st Sep '17 |
3251 |
6 |
|
Shrinkage Calculation with Leave Considerations
|
Anon |
17th Jun '15 |
3211 |
3 |
|
Forecast Accuracy Targets
|
Anon |
6th May '14 |
3176 |
4 |
|
What is shift inflex
|
Vinod |
12th Dec '17 |
2824 |
3 |
|
Verint Impact 360 error messge
|
Anon |
10th Mar '16 |
2776 |
3 |
|
How many seconds is 6 rings?
|
lucy |
15th May '18 |
2555 |
3 |
|
Forecasting Abandoned Calls
|
Laura |
26th Jan '16 |
2532 |
19 |
|
FTE Calulation per Month per Day
|
sarfaraz |
25th Dec '17 |
2491 |
2 |
|
Staff Calculation For Outbound Team
|
Anon |
19th Feb '15 |
2425 |
3 |
|
Scheduling Template
|
Chaen |
28th Jun '19 |
2298 |
3 |
|
Aspiring Workforce Analyst
|
Anon |
6th Aug '14 |
2268 |
4 |
|
Changing the Interval on a Report in Avaya
|
Rachel |
18th Jan '18 |
2088 |
4 |
|
FTE Calculation at a monthly
|
Patrice |
13th Sep '18 |
2019 |
11 |
|
Call Center Headcount Ratios
|
Zachary |
30th May '17 |
1908 |
4 |
|
Resource and Planning Analyst Interview
|
Robert |
13th Sep '17 |
1886 |
3 |
|
Types of inbound calls
|
Anon |
3rd Feb '15 |
1578 |
4 |
|
New to resource planning
|
Anon |
11th Dec '14 |
1559 |
4 |
|
What is the industry standard target for Schedule Efficiency?
|
Natalie |
15th Jun '17 |
1553 |
3 |
|
FTE calculation for back office account
|
Anon |
24th Sep '14 |
1552 |
5 |
|
Measuring RPH
|
Anon |
15th Dec '13 |
1531 |
5 |
|
Time Back for Advisors stuck on calls?
|
Anon |
27th Jun '14 |
1531 |
8 |
|
Per Interval Reporting
|
BI |
4th Sep '17 |
1515 |
2 |
|
Accurate forecasting
|
subfuze |
18th Jul '12 |
1494 |
4 |
|
Calls Answered within SLA - Calculation
|
PeterPan |
18th Aug '10 |
1472 |
6 |
|
Team Meetings and Briefings
|
Anon |
20th Nov '13 |
1387 |
4 |
|
Call Centre Competition
|
Anon |
13th Nov '13 |
1364 |
2 |
|
Maintaining the roster
|
Srikanth |
14th Dec '11 |
1340 |
4 |
|
Organising Work Force Management Teams
|
mark |
25th Nov '10 |
1283 |
5 |
|
What does modern resource planning look like?
|
Dan |
24th Jun '19 |
1205 |
2 |
|
FTE calculation for Outbound and Inbound
|
Rick |
2nd Dec '17 |
1090 |
3 |
|
Call Center Calculations
|
Anon |
28th Jan '14 |
1076 |
2 |
|
Repeating calendar months or months with same start day
|
James |
1st Nov '17 |
1069 |
4 |
|
Forecasting Estimate needed
|
Mike |
10th Nov '17 |
1057 |
4 |
|
24/7 Shift Rota
|
tefkros |
30th Sep '15 |
1008 |
3 |
|
Adding shrinkage to workload FTE
|
Anon |
7th Mar '16 |
993 |
2 |
|
How to do Capacity Planning for next 9 weeks (Very Urgent)
|
Vinod |
26th Oct '17 |
989 |
2 |
|
Forecasting Model in Excel
|
shahan |
9th Feb '18 |
982 |
2 |
|
Calculating a Monthly or weekly FTE requirement considering service level
|
Sharee |
13th Mar '18 |
979 |
2 |
|
Assessment Test for Resource Planning Analyst
|
james |
18th Feb '19 |
971 |
2 |
|
Predicting Abandoned Calls
|
Anon |
11th Jun '14 |
937 |
4 |
|
relationship of shrinkage and phone occupancy
|
Marge |
6th Jun '18 |
937 |
3 |
|
Average FTE required per financial sevice complaints
|
Dawn |
3rd Jul '19 |
936 |
2 |
|
permanent v Casual staffing ratio
|
A |
27th May '19 |
925 |
3 |
|
Hand overs between planning functions
|
Umer |
28th Aug '19 |
912 |
3 |
|
Call Volume Forecasting Margin of Error
|
German |
8th Nov '17 |
890 |
2 |
|
Lost Calls Statistics
|
tunner13 |
14th Aug '10 |
884 |
4 |
|
Best Forecast Accuracy Calculation
|
kerrieb85 |
28th Mar '11 |
854 |
2 |
|
Staff needed in a month
|
Alejandro |
30th Jul '19 |
830 |
2 |
|
How to calculate FTE to handle chat volume
|
Eduardo |
31st Oct '17 |
829 |
2 |
|
Forecasting volumes before and after specific holiday dates / events
|
Anon |
26th Feb '16 |
828 |
6 |
|
How to set Minimum Business Continuity Objective (MBCO)?
|
Hoi Choy Gee |
21st Sep '17 |
812 |
2 |
|
Forecasting Call Volume
|
Karen |
4th Jan '18 |
796 |
4 |
|
Specific day/intervals for forecasting monthly FTE requirements
|
wfpbris82 |
20th Apr '18 |
795 |
3 |
|
Cisco/Calabrio WFM Issues
|
Anon |
10th Mar '16 |
786 |
4 |
|
Agent Utilization
|
Kerwin |
12th Mar '18 |
772 |
4 |
|
Resource Model Calculation
|
Anon |
9th Sep '15 |
771 |
4 |
|
Forecasting Template Download
|
Jennifer |
29th Jun '17 |
764 |
2 |
|
Multi-Channel contact center staffing and Occupancy (from Erlang-C)
|
Anon |
3rd May '16 |
760 |
3 |
|
Call and AHT Profiling
|
Anon |
28th Oct '14 |
752 |
2 |
|
Head Count calculation
|
ِAhmed |
18th Jun '19 |
744 |
5 |
|
Blended Call Center FTE
|
Anon |
28th Feb '14 |
737 |
3 |
|
Training for Resource Planning
|
SDR1010 |
2nd Feb '18 |
725 |
3 |
|
Inbound w/Outbound Calls
|
Anon |
1st Jun '15 |
712 |
3 |
|
calculating required staff for an estimated 15% increase in call volume
|
Anon |
21st Jul '15 |
708 |
3 |
|
Blue Pumpkin What If Mode
|
Anon |
6th Nov '14 |
703 |
5 |
|
Erlang Formula for Incoming and Outgoing Calls
|
Manish |
25th May '18 |
700 |
2 |
|
FTE calculation for month totaling 147 hrs
|
Mritunjoy |
11th Jun '19 |
693 |
3 |
|
Webchat and Website Traffic
|
Felix |
18th Jul '19 |
693 |
2 |
|
Webchat forecasting
|
Anon |
4th Jun '15 |
674 |
5 |
|
Cost of a good IVR load testing service?
|
Anon |
18th Apr '14 |
641 |
5 |
|
Weekly long term forecast
|
Jr |
1st Nov '17 |
639 |
4 |
|
Whatsapp Channel
|
M |
19th Jun '19 |
639 |
2 |
|
Weekly Forecast
|
Abhishek |
21st Aug '17 |
636 |
2 |
|
Is there a benckmark for 'Hold Time'...
|
Dave |
2nd Oct '17 |
636 |
2 |
|
Excel and VBA courses
|
AndrewTh |
12th Mar '15 |
627 |
3 |
|
WFM Objectives
|
Anon |
28th Apr '16 |
627 |
4 |
|
How many FTE Required daily basis
|
Vinod |
28th Oct '17 |
614 |
2 |
|
Web chat only forecasting
|
Joe |
9th Aug '17 |
601 |
2 |
|
FTE requirements for back office
|
Pete |
23rd May '18 |
601 |
4 |
|
AHT New Trend
|
mohamed |
8th Nov '17 |
595 |
2 |
|
Multiskill forecasting - Erlang X
|
George |
15th Apr '18 |
587 |
4 |
|
Weekly FTE / Cap Plan / Reduced Op Hours
|
Leisha |
6th Apr '19 |
582 |
4 |
|
Actual staffed agents data
|
Anon |
30th Aug '14 |
580 |
2 |
|
Impact 360 Calendar in Outlook
|
Anon |
23rd Mar '15 |
573 |
3 |
|
handled rate
|
Emily |
21st Aug '19 |
568 |
2 |
|
What % is calulated within Erlang c for availablilty?
|
Richard |
30th Oct '17 |
563 |
6 |
|
Calculating required FTE for Email
|
Pete |
19th Sep '18 |
562 |
4 |
|
Question about non voice scheduling with ERLANGC calculator
|
Li |
25th Mar '19 |
560 |
2 |
|
Managing Your Emotions with Aggressive Customers
|
Simon |
3rd Mar '17 |
557 |
4 |
|
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