| Subject |
Author |
Created |
Views |
Posts |
|
Actual Required FTE Calculation
|
Anon |
8th Jan '15 |
31169 |
20 |
|
Acceptable Waiting Time?
|
rikuslouw |
22nd Jan '10 |
16361 |
16 |
|
Best Forecasting Method
|
Anon |
6th May '14 |
8247 |
6 |
|
Verint Impact 360 Manual
|
Anon |
6th May '16 |
7706 |
3 |
|
How to calculate FTE requirements on a monthly level
|
Anon |
3rd Apr '13 |
7333 |
5 |
|
Backoffice FTE Caculation
|
Anon |
13th May '16 |
4686 |
11 |
|
FTE Calculation for Chat
|
Floyd |
10th Sep '17 |
4115 |
4 |
|
Proactive Chat Staffing Calculation
|
Anon |
23rd Oct '14 |
3722 |
15 |
|
required FTE calculation (non-voice)
|
Anon |
15th Nov '14 |
3578 |
6 |
|
Shrinkage and Absenteeism
|
Anon |
18th Feb '16 |
3206 |
2 |
|
Shrinkage Calculation with Leave Considerations
|
Anon |
17th Jun '15 |
3177 |
3 |
|
Free Auto Scheduling Tools
|
Anon |
20th Aug '15 |
3167 |
8 |
|
Forecast Accuracy Targets
|
Anon |
6th May '14 |
3159 |
4 |
|
Forecast Average Speed of Answer
|
V |
1st Sep '17 |
3091 |
6 |
|
Verint Impact 360 error messge
|
Anon |
10th Mar '16 |
2633 |
3 |
|
What is shift inflex
|
Vinod |
12th Dec '17 |
2423 |
3 |
|
Forecasting Abandoned Calls
|
Laura |
26th Jan '16 |
2398 |
19 |
|
FTE Calulation per Month per Day
|
sarfaraz |
25th Dec '17 |
2362 |
2 |
|
Staff Calculation For Outbound Team
|
Anon |
19th Feb '15 |
2294 |
3 |
|
Aspiring Workforce Analyst
|
Anon |
6th Aug '14 |
2162 |
4 |
|
How many seconds is 6 rings?
|
lucy |
15th May '18 |
2152 |
3 |
|
Scheduling Template
|
Chaen |
28th Jun '19 |
2001 |
3 |
|
Changing the Interval on a Report in Avaya
|
Rachel |
18th Jan '18 |
1765 |
4 |
|
Resource and Planning Analyst Interview
|
Robert |
13th Sep '17 |
1750 |
3 |
|
Call Center Headcount Ratios
|
Zachary |
30th May '17 |
1740 |
4 |
|
FTE Calculation at a monthly
|
Patrice |
13th Sep '18 |
1705 |
11 |
|
Types of inbound calls
|
Anon |
3rd Feb '15 |
1554 |
4 |
|
FTE calculation for back office account
|
Anon |
24th Sep '14 |
1520 |
5 |
|
New to resource planning
|
Anon |
11th Dec '14 |
1498 |
4 |
|
Time Back for Advisors stuck on calls?
|
Anon |
27th Jun '14 |
1489 |
8 |
|
Accurate forecasting
|
subfuze |
18th Jul '12 |
1488 |
4 |
|
Measuring RPH
|
Anon |
15th Dec '13 |
1458 |
5 |
|
Per Interval Reporting
|
BI |
4th Sep '17 |
1431 |
2 |
|
Calls Answered within SLA - Calculation
|
PeterPan |
18th Aug '10 |
1393 |
6 |
|
Team Meetings and Briefings
|
Anon |
20th Nov '13 |
1360 |
4 |
|
Call Centre Competition
|
Anon |
13th Nov '13 |
1352 |
2 |
|
Maintaining the roster
|
Srikanth |
14th Dec '11 |
1324 |
4 |
|
Organising Work Force Management Teams
|
mark |
25th Nov '10 |
1276 |
5 |
|
What is the industry standard target for Schedule Efficiency?
|
Natalie |
15th Jun '17 |
1267 |
3 |
|
Call Center Calculations
|
Anon |
28th Jan '14 |
1068 |
2 |
|
FTE calculation for Outbound and Inbound
|
Rick |
2nd Dec '17 |
1050 |
3 |
|
Repeating calendar months or months where the first day starts on the same day
|
James |
1st Nov '17 |
1049 |
4 |
|
Forecasting Estimate needed
|
Mike |
10th Nov '17 |
1045 |
4 |
|
24/7 Shift Rota
|
tefkros |
30th Sep '15 |
966 |
3 |
|
Assessment Test for Resource Planning Analyst
|
james |
18th Feb '19 |
948 |
2 |
|
Calculating a Monthly or weekly FTE requirement considering service level
|
Sharee |
13th Mar '18 |
938 |
2 |
|
How to do Capacity Planning for next 9 weeks (Very Urgent)
|
Vinod |
26th Oct '17 |
929 |
2 |
|
Predicting Abandoned Calls
|
Anon |
11th Jun '14 |
928 |
4 |
|
Adding shrinkage to workload FTE
|
Anon |
7th Mar '16 |
916 |
2 |
|
permanent v Casual staffing ratio
|
A |
27th May '19 |
916 |
3 |
|
Forecasting Model in Excel
|
shahan |
9th Feb '18 |
897 |
2 |
|
What does modern resource planning look like?
|
Dan |
24th Jun '19 |
882 |
1 |
|
Lost Calls Statistics
|
tunner13 |
14th Aug '10 |
881 |
4 |
|
Call Volume Forecasting Margin of Error
|
German |
8th Nov '17 |
867 |
2 |
|
Best Forecast Accuracy Calculation
|
kerrieb85 |
28th Mar '11 |
848 |
2 |
|
relationship of shrinkage and phone occupancy
|
Marge |
6th Jun '18 |
820 |
3 |
|
Forecasting volumes before and after specific holiday dates / events
|
Anon |
26th Feb '16 |
797 |
6 |
|
Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)?
|
Hoi Choy Gee |
21st Sep '17 |
783 |
2 |
|
Cisco/Calabrio WFM Issues
|
Anon |
10th Mar '16 |
771 |
4 |
|
Forecasting Call Volume
|
Karen |
4th Jan '18 |
762 |
4 |
|
How to calculate FTE to handle chat volume
|
Eduardo |
31st Oct '17 |
753 |
2 |
|
Multi-Channel contact center staffing and Occupancy (from Erlang-C)
|
Anon |
3rd May '16 |
747 |
3 |
|
Resource Model Calculation
|
Anon |
9th Sep '15 |
746 |
4 |
|
Call and AHT Profiling
|
Anon |
28th Oct '14 |
731 |
2 |
|
Head Count calculation
|
ِAhmed |
18th Jun '19 |
731 |
5 |
|
Blended Call Center FTE
|
Anon |
28th Feb '14 |
720 |
3 |
|
Forecasting Template Download
|
Jennifer |
29th Jun '17 |
712 |
2 |
|
Inbound w/Outbound Calls
|
Anon |
1st Jun '15 |
697 |
3 |
|
Training for Resource Planning
|
SDR1010 |
2nd Feb '18 |
695 |
3 |
|
Suggestions for forecasting monthly FTE requirements for specific day/intervals
|
wfpbris82 |
20th Apr '18 |
689 |
3 |
|
calculating required staff for an estimated 15% increase in call volume
|
Anon |
21st Jul '15 |
688 |
3 |
|
FTE calculation for month totaling 147 hrs
|
Mritunjoy |
11th Jun '19 |
684 |
3 |
|
Agent Utilization
|
Kerwin |
12th Mar '18 |
680 |
4 |
|
Blue Pumpkin What If Mode
|
Anon |
6th Nov '14 |
671 |
5 |
|
Webchat forecasting
|
Anon |
4th Jun '15 |
638 |
5 |
|
Weekly long term forecast
|
Jr |
1st Nov '17 |
633 |
4 |
|
Whatsapp Channel
|
M |
19th Jun '19 |
633 |
2 |
|
Is there a benckmark for 'Hold Time'...
|
Dave |
2nd Oct '17 |
629 |
2 |
|
Excel and VBA courses
|
AndrewTh |
12th Mar '15 |
617 |
3 |
|
Cost of a good IVR load testing service?
|
Anon |
18th Apr '14 |
614 |
5 |
|
WFM Objectives
|
Anon |
28th Apr '16 |
610 |
4 |
|
Weekly Forecast
|
Abhishek |
21st Aug '17 |
606 |
2 |
|
How many FTE Required daily basis
|
Vinod |
28th Oct '17 |
606 |
2 |
|
Average FTE required per financial sevice complaints
|
Dawn |
3rd Jul '19 |
588 |
2 |
|
Erlang Formula for Incoming and Outgoing Calls
|
Manish |
25th May '18 |
580 |
2 |
|
Web chat only forecasting
|
Joe |
9th Aug '17 |
579 |
2 |
|
Actual staffed agents data
|
Anon |
30th Aug '14 |
576 |
2 |
|
AHT New Trend
|
mohamed |
8th Nov '17 |
572 |
2 |
|
Weekly FTE / Cap Plan / Reduced Op Hours
|
Leisha |
6th Apr '19 |
570 |
4 |
|
What % is calulated within Erlang c for availablilty?
|
Richard |
30th Oct '17 |
556 |
6 |
|
Impact 360 Calendar in Outlook
|
Anon |
23rd Mar '15 |
554 |
3 |
|
Question about non voice scheduling with ERLANGC calculator
|
Li |
25th Mar '19 |
552 |
2 |
|
6 month forecasting
|
Daniel |
7th Jun '19 |
545 |
2 |
|
Erlang model equivalent for service centre
|
lzkl |
20th Oct '17 |
531 |
3 |
|
How many FTE Required for aer day (Need answer urgently)
|
Vinod |
27th Oct '17 |
531 |
4 |
|
how to calculate the "recallers" rate
|
seb |
26th Jun '18 |
529 |
3 |
|
FTE requirements for back office
|
Pete |
23rd May '18 |
526 |
4 |
|
How many FTE required for 24 hours
|
Vinod |
12th Dec '17 |
523 |
2 |
|
Managing Your Emotions with Aggressive Customers
|
Simon |
3rd Mar '17 |
519 |
4 |
|
Intraday forecasting
|
paul |
22nd Feb '18 |
511 |
2 |
|
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|
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