Resource Planning and Forecasting - Page 2

Looks at Resource Planning, Forecasting and Scheduling
Subject Author Created Views Posts
Predicting Abandoned Calls Anon 11th Jun '14 1033 4
Hand overs between planning functions Umer 28th Aug '19 1030 3
Forecasting Call Volumes and AHT mitesh 22nd Oct '10 1028 12
Forecasting Call Volume Karen 4th Jan '18 1022 4
Average FTE required per financial sevice complaints Dawn 3rd Jul '19 1020 2
Training for Resource Planning SDR1010 2nd Feb '18 1016 3
permanent v Casual staffing ratio A 27th May '19 1016 3
Calculate Monthly HC Based on ASA Igor 4th Mar '20 992 4
Resource Model Calculation Anon 9th Sep '15 977 4
Lost Calls Statistics tunner13 14th Aug '10 968 4
Capping Erlangs Duncan 13th Sep '19 946 2
Forecasting Template Download Jennifer 29th Jun '17 933 2
Best Forecast Accuracy Calculation kerrieb85 28th Mar '11 932 2
WFM Template for Calls, Emails, Messaging & Social Rodderick 20th Jul '20 929 3
Weekly Forecast Abhishek 21st Aug '17 926 2
Call and AHT Profiling Anon 28th Oct '14 922 2
Multi-Channel contact center staffing and Occupancy (from Erlang-C) Anon 3rd May '16 918 3
Staff needed in a month Alejandro 30th Jul '19 917 2
FTE required for Outbound calling kanika 13th Jul '18 914 2
Blended Call Center FTE Anon 28th Feb '14 906 3
Forecasting: Time Series and CMA mikeh 30th Sep '15 899 3
Headcount calculation Lauren 20th Jan '20 894 2
Inbound w/Outbound Calls Anon 1st Jun '15 878 3
FTE requirements for an Email Queue with Botchok 9th Sep '20 878 2
Webchat forecasting Anon 4th Jun '15 867 5
FTE calculation for month totaling 147 hrs Mritunjoy 11th Jun '19 858 3
When Overstaffing is ok and how to calculate it? Cesar 5th Feb '20 826 4
Manpower calculation Seetha 26th Apr '21 822 2
Does anybody have an example for capacity planning model for Live Chat? Justin 25th Feb '20 817 5
Resource modelling for Blended (Inbound & Outbound) contact centre Chris 19th Sep '19 812 2
AHT New Trend mohamed 8th Nov '17 806 2
Intraday forecasting paul 22nd Feb '18 797 2
Get handling in minutes for a specific number of FTE Bruce 9th Apr '20 797 2
Required Monthly HeadCount Calculation Mai 24th Jan '20 791 4
Actual vs forecasted service level: calculations to meet monthly goals? Kyle 15th Feb '18 780 2
Daily Forecasted Volumes vs Growth Rate Germaine 2nd Jun '20 780 3
Reporting Period on Erlang C calculations Keith 14th May '18 772 7
Cost of a good IVR load testing service? Anon 18th Apr '14 765 5
Webchat and Website Traffic Felix 18th Jul '19 757 2
Can you reverse Erlang? Paula 15th Apr '20 750 2
Calculate number of FTE to work in social media Abobakr 1st Jan '19 739 2
Managing Your Emotions with Aggressive Customers Simon 3rd Mar '17 733 4
Weekly long term forecast Jr 1st Nov '17 733 4
WFM Objectives Anon 28th Apr '16 731 4
Actual FTE required Clarissa 8th Sep '19 722 2
Web chat only forecasting Joe 9th Aug '17 720 2
Whatsapp Channel M 19th Jun '19 714 2
How to calculate SLA recovery Bill 25th Apr '20 712 2
How many FTE Required daily basis Vinod 28th Oct '17 710 2
Is there a benckmark for 'Hold Time'... Dave 2nd Oct '17 706 2
Service Level Agreement vs Average Speed Answer Donald 8th Aug '18 703 2
Excel and VBA courses AndrewTh 12th Mar '15 686 3
Weekly FTE / Cap Plan / Reduced Op Hours Leisha 6th Apr '19 675 4
Erlang calculator assumes 8 hour day, and need a 24/7 coverage Ayman 11th Oct '17 668 2
How to build a Shift Rotation Pattern David 15th Jan '20 668 3
Turn around time for emails Nahwaal 15th Aug '19 666 2
handled rate Emily 21st Aug '19 641 2
Normalising calls for forecasting FTE requirements Dorota 21st Sep '17 634 3
What % is calulated within Erlang c for availablilty? Richard 30th Oct '17 631 6
Building A Resource Plan Anon 9th Dec '15 627 2
Question about non voice scheduling with ERLANGC calculator Li 25th Mar '19 627 2
6 month forecasting Daniel 7th Jun '19 607 2
How many FTE Required for aer day (Need answer urgently) Vinod 27th Oct '17 604 4
how to calculate the "recallers" rate seb 26th Jun '18 596 3
Erlang model equivalent for service centre lzkl 20th Oct '17 593 3
How many FTE required for 24 hours Vinod 12th Dec '17 593 2
schedule attainment Mohamed 24th Jun '18 589 2
Converting Interval wise FTE into Day wise Suyesh 2nd Jun '17 572 3
Avaya WFM - Breaks are planned @ the same time Jai 31st Oct '17 569 2
ASA Calculation mikeh 10th Jun '19 550 2
forecast vs actual Anon 21st Sep '15 543 5
Tooth to Tail Ratio Calculation Gautam 4th Dec '18 537 3
agents needed Anon 24th Feb '16 536 3
What is Birth rate in call center WFM? Deepak 23rd Feb '19 534 3
Calculate FTE for Webchat Tony 4th Oct '17 522 2
Does anyone have a example of a back office capacity plan Bozlul 9th Oct '18 513 2
Penalising agents on adherence if they logon early NickyS 10th Nov '10 510 3
FTE requirements for teams that will overflow calls between each other? Resul 3rd Jan '18 510 2
Time Off Policy - Vacation Planning Harry 11th Sep '18 510 2
Planning for Productivity Anon 27th Mar '14 508 3
Annulised hours Dannyt83 15th Jan '18 505 2
pattern by Month! arabei 24th Mar '12 504 4
Double Ding for Tardy Brian 29th Jan '19 484 3
TOTAL FTE to manage contact volumes Leanne 14th May '20 471 4
SLA Recovery plan Anon 1st Feb '15 468 5
Interval accuracy Paul 12th Feb '19 468 5
Planning Phone/Email team JamieP 28th Jan '15 467 4
Calculating FTE for e-mail handling J 26th Jan '18 461 2
Average speed of answer planning Anon 28th Nov '18 460 3
Resource planning open surgeries Dannyt83 5th Jan '18 459 2
How many total agents do I need? Jon 29th Mar '18 458 2
What is the best way to find out how many Agents I need for my Call Centre? Maureen 4th Aug '20 440 4
Email forecasting - 12 or 24 hours Hemanth 6th Jun '19 437 2
Planning to High AHT dssmith 22nd Dec '14 426 3
Desirable Factor in WFM Anon 8th May '14 424 2
How forecasting accuracy is calculated Coops 15th Feb '13 423 8
Best way to calculate daily staffing when you have FTE data per interval? Joseph Jude 6th May '18 412 2
How much availabily % do you add into shrikage in erlang C? Richard 5th Jan '18 408 2
script for mortgage Rizwan 14th Nov '16 405 2
Back office staffing calculation Anon 21st Oct '15 400 2
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