Resource Planning and Forecasting - Page 3

Looks at Resource Planning, Forecasting and Scheduling
Subject Author Created Views Posts
Resource planning for email contacts Anon 24th Sep '14 398 2
Maintaining schedule fairness Anon 18th Sep '15 398 2
Erlang C Calculation - Which Input for Inbound Calls? Kev 2nd Feb '18 398 4
Forecast Accuracy Targets for Random Volume Anon 14th May '14 394 2
Forecasting Dilemna Anon 7th Apr '14 392 2
Hourly Forecasting & Scheduling Dominic 27th Feb '19 390 2
Email Service Level Reporting Sharee 19th Mar '18 387 3
WFM Standalone Software - Multi-skill Simulation Michael 17th Aug '17 386 2
Real Time Monitoring Tips Anon 6th Jul '15 385 3
How many people do we need for handling our emails Jr 13th Feb '18 385 3
Effective Reports (line graphs, bar charts, scatter graphs etc) eatsleepresource 9th Mar '18 373 4
Calculating Shrinkage - Full Time, Part Time & Attrition Rob 14th Feb '20 372 2
FTE after shrinkage Anon 21st Mar '16 368 2
Workforce Management in Content Moderation account John 6th Mar '18 367 5
ROI Return on Investment for WFM tool Robert 18th Jul '18 364 3
FTE Comparison Calculation Anon 25th Aug '15 362 4
KPIs for WFP/WFM Pete 13th Jul '18 362 2
Staffing for an E-Mail Queue Jessica 21st Sep '18 357 3
Calculate overflow Jr 25th May '18 354 4
FTE Calculation to Reduce Turn Around Sunil 31st Aug '17 349 2
What is Throughput in WFM? Deepak 23rd Feb '19 347 2
ARIMA forecasting on daily call data Mark 7th Jun '18 343 4
How to calculate time missing Christopher 29th Jun '18 341 2
Missed Chat Opportunities Gavin 2nd Aug '18 339 3
Calculate required staff to cover extended operating hours Pete 13th Apr '18 336 3
FTE Requirements in Omnichannel Winston 11th May '20 335 5
WFM Return on Investment Harry 20th Mar '18 331 2
Service Level Reporting - SAP Sharee 20th Mar '18 327 2
Volume forecasting to specific day Anon 30th Mar '16 325 3
What does it mean to Schedule by Exception? Amy 3rd Mar '20 322 3
Predict Chat Volumes Anon 15th Oct '14 321 2
Staffing Per Half Hour Anon 19th Feb '14 319 2
Forecasting Accuracy? JakeGrange 7th Dec '18 315 2
Call Centre Helper Erlang Calculator and Forecasting applebyd 19th Sep '17 311 4
Obtaining client Licia 15th May '19 305 2
Asking for information about Contact center KPIs forugh 10th Jun '20 305 2
Agent Staffing Levels without DATA Chris 18th Aug '18 303 4
FTE for an outbound service. Alecs 8th Apr '19 294 2
Is there any free dialer software that I can use for my call center? Arindam Mondal 17th Jan '17 290 2
Calculating attrition rates Faizal 13th Sep '18 290 4
Impact 360 Adherence Anon 28th Oct '15 286 3
QA Analyst and Team Leader individual calibration Jared 23rd Mar '18 284 2
Skills - priority routing Ashley 17th May '18 284 3
Real Time (Service Delivery) set up Anon 16th Sep '15 281 3
Dynamic Schedules Anon 11th Nov '15 279 8
Changing Opening times Jr 1st Aug '17 271 2
Using Erlang for long AHT Terry 6th Feb '19 264 2
Agent requirements for skills-based routing Pete 1st May '18 262 2
Forecasting staff demand with different queue SLA subfuze 22nd Oct '18 261 3
Calculating Available Hours based on different SLAs Anon 23rd Jan '15 253 2
Counting emails in abandoned calculation? Emma 6th Jan '19 251 2
Testing Occupancy in The Cap Plan Mark 14th Feb '19 251 2
Scheduling agents Abhishek 8th Dec '18 244 2
Long Term Forcasting S R C 22nd Oct '18 242 4
How to open a call centre in rural ereas Lee-ann 17th May '18 239 2
Segmenting data when calculating AHT, ATA Javier 7th May '21 235 2
Workforce Manager Annual Goals Harry 12th Feb '19 223 2
Agent Initiated Breaks PJack 20th Jun '17 222 3
Forecasting calls according to bad weather Anon 24th Sep '13 221 3
Non Call Contact - Multi Channel Baldy Conscience 10th May '18 219 3
How to Forecast? Rob 25th Feb '19 216 2
erlang B online calculators Laura 5th Jun '19 212 2
FTE count required based on x outbound data Gary 16th Jan '20 212 4
Confusion Around Shrinkage Anon 18th May '15 205 3
New to Workforce Management - Need Help Daniel 6th Jun '17 198 3
Erlang / Service Level and Intervals Stuart 7th Mar '19 198 2
Value Per Call Tom 14th Jan '20 197 2
Calculating Absenteeism Brian 11th Mar '19 193 2
MODEL EXCEL PLANIFICATION DES HORAIRES Rim_K 1st Mar '20 188 2
Called by my First Name Clara Bloom 29th Dec '16 179 3
What is Social Listening? Amy 17th May '16 178 4
FTE Requirement 24 Hours Rim_K 25th Feb '20 175 2
Evaluating and Coaching Call Quality anthony 13th Nov '16 170 3
Personal gifts for customers - any suggestions? Bill O'Reilly 7th Apr '17 170 3
Back Office Staffing Ralph 24th Jan '20 169 2
Generating a new business call profile for use with Erlang Anon 18th Jul '15 168 3
Impact of adding Chat services to the service desk Tey 28th Mar '19 166 2
Forecasting on Medical Coders eden 14th Feb '20 162 2
Forecasting Incoming Call Demand Rob 6th Feb '20 157 2
The New Erlang Calculator andrew 4th Aug '20 152 5
Forecasting mortgage servicing contact volume Keith 13th Feb '20 145 2
Customer Insight David Henbery 7th Dec '16 140 3
How to figure how a reduction in FTE will impact ASA Jennifer 20th Jul '20 138 2
start up anticipating 1k calls per day Mary 20th May '20 129 2
Required FTE with long SLA Kyle 12th May '20 128 2
NICE IEX Vinay 2nd Mar '20 122 2
Sizing non voice projects Amr 26th Jun '20 116 2
Workforce Case Mido 7th Mar '19 100 2
Predicted Abandonment Rate Victoria 11th May '20 100 2