reverse erlang

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reverse erlang
is there a way I can input average call time, the number of calls per hour and the number of agents I have available to assign and see what call answering targets I can expect? essentially I want to use what I have and see what I can expect to achieve with that agent load.


Call Centre Helper

Use the Erlang calculator spreadsheet
This is a funtion of the Excel Erlang Calculator

See section 3 of this page

3. Work out the Predicted Service Level for a provided number of agents

This uses the Excel Formula
=ServiceLevel(Calls, Reporting_period, Average_Call_duration, Service_level_time, Agents)

For example =ServiceLevel(B45,C45,D45,E45,F45)

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