Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Should Companies Require the Return of Headsets?
In today’s world of remote and hybrid working, it is harder for companies to retrieve equipment from employees when th..
Read more...
Which Technologies Give the Best Return on Investment (ROI)?
Our panel of experts pick a contact centre technology that they believe gives great Return On Investment (ROI), if imple..
Read more...
Speech analytics: Where is the best return on investment?
Speech analytics has now been deployed in a number of contact centres. We asked our panel of experts what they have fo..
Read more...
Return On Investment for Enterprise
Enterprises are bound by the constraints of their limited resources. Therefore, they must carefully decide how best to u..
Read more...
Is Your WFM Tool Draining Your Time and Money?
It’s tough to put a precise dollar value on the cost of inefficient workforce management (WFM) software. The probl..
Read more...
Akixi Announces Growth Investment
Akixi has announced a growth investment from Axiom Equity, a B2B SaaS investor, and True North Advisory. Akixi has gro..
Read more...
How to Manage a Gradual Return to the Office With Workforce Planning
Scott Budding at Business Systems highlights some considerations for a gradual return to the office and how WFM can help..
Read more...
Optimize the Hybrid Return to the Office
As you plan your return to the office, focus on these factors to maximize productivity and collaboration, while facilita..
Read more...
Genesys Reveals Investment in CX Strategies Needed From Banks
Genesys has announced the release of “The Challenge of Customer-Centric Banking”, a research report conducted by FT ..
Read more...
MaxContact Secures Major Investment to Drive Innovation and Propel Growth
Manchester-based customer engagement technology provider MaxContact has announced it has secured funding to accelerate a..
Read more...
9 Questions to Ask Before Implementing a WFM Tool
Ole Klinge of injixo shares nine key questions to consider before installing a workforce management (WFM) tool in your c..
Read more...
What Will Retail Post-Covid Return Mean for Customer Service?
Few sectors have seen more change over the last 18 months than retail. The Covid-19 pandemic has brought about years’ ..
Read more...
Forcing a Return to the Office Could Lose You Talent
Mags Deogun at RingCentral provides some home truths, explaining that a forced return to the office could lose you talen..
Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?