Scheduling breaks/ lunches in an excel report
Hello Experts,
My center is ramping up from 20 agents to 100 agents for a 1 day special launch. We dont use a WFM.
I was wondering if anyone had an excel report that will schedule all breaks/ lunches for 100 agents while meeting our SLA target.
My center is ramping up from 20 agents to 100 agents for a 1 day special launch. We dont use a WFM.
I was wondering if anyone had an excel report that will schedule all breaks/ lunches for 100 agents while meeting our SLA target.
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