Scheduling Template

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Scheduling Template
Can anyone share me a sample scheduling template in excel? We don't have any scheduling tool yet and its kinda hard to create agents break schedules for a total of over 1000 FTEs. I would appreciate a template with some macros and all. :)

Helper

Call Centre Helper

You need a WFM system
With over 1000 FTE you really should not be scheduling in Excel.

You need to invest in a WFM system. With 1000 FTE it should pay for itself in a very short period.

Just wanted to say Hi.
Slimiline comentarii


Appreciate it. A lot of tips.

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