Seasonal call centre

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Seasonal call centre
Does anyone have any tips on the best course of training for seasonal call centre workers?
I operate a call centre for about 6 months of the year where we tend to have new agents each time but there are a couple that return as well as keeping the same manager
Does anyone else operate in this way

Editor

Call Centre Helper

Build your repeat agents into the training programme
With a seasonal programme you need to keep the training as focussed as you can, so a lot of it may be around how to get help for non standard situations.

Otherwise it is based on a standard onboarding process, but maybe it could be modular.

You may also get a few clues from this article
https://www.callcentrehelper.com/managing-seasonal-intake-your-questions-answered-95780.htm

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