Service calls vs Customer base

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Service calls vs Customer base
Hi all,

Does anyone track the number of calls received in your Customer Service centre vs the total number of customers you have in your portfolio?

I've been tracking ours over a few years and wondered if there was any similarities in ratio by sector (Finance Industry) or generically



Call Centre Helper

It depends so much on the call type and sector
In my experience it is not of much value to compare this between sectors as it is so dependent upon company, sector, culture and call type.

It is worth tracking it internally as it can be a good way of forecasting growth in contacts, but of limited across a sector.

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