Shift Bidding WFM

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Shift Bidding WFM
Hi,

We are currently looking for WFM options that have a shift bidding functionality.

Is anyone currently using a WFM that they would recommend which has this?

Thanks

shift bidding
We use Aspect

Helper

Call Centre Helper

Lots of companies offer this facility
Probably the best approach would be to go through the directory to find one that meets you needs.
https://www.callcentrehelper.com/directory/workforce-management-optimisation

Shift Bidding
I would recommend that you have a clear set of requirements from Shift Bidding as platform holders can implement things in different ways that may or may not work in your environment.

Aspect shift bidding is a little clunky (used V18)
As Leila has stated Aspect does have a module to allow shift bidding and whilst I haven't used the shift bidding feature in Aspect V20, I found previous versions to be a clunky process.

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