Shift Bids

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Shift Bids
Our newer contact center is at odds over how to implement some type of shift bid program. We are a contact center of approximately 120 agents, and growing. What shift-bid programs have worked for your contact centers and what were the challenges you had to overcome along the way?

Here's an article w...
Here's an article with a detailed list of shift pattern options for you to consider, when making your decision: https://www.callcentrehelper.com/the-best-shift-patterns-for-the-contact-centre-16763.htm

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