My query is around leave - whilst I would include paid leave as shrinkage, what do I do in respect to TOIL (time off in Lieu)?
For example if I have 10 agents working 7.5 hour shifts for 5 days a week, I have a total of 375 paid hours that week. If one agents was on leave all week, that gives me a total of 37.5 hours leave, which when divided by the paid hours gives me shrinkage of 10%.
Now, if an agent worked an additional 5 hours at the beginning of the week, and took them back as TOIL at the end of the week - does this need to be factored into shrinkage.
Whilst additional leave from TOIL is taken, overall I haven't lost any hours this week other than the one person having leave all week, so I am thinking my shrinkage for leave should remain at 10%.
If I was to increase the total hours scheduled by 5, and the leave taken by 5 (so 380 and 42.5), I'd end up with shrinkage of 11.2%, but this gives me a skewed picture of what is going on.
The same issue would arise with lateness - I'm thinking a sensible approach would be to report lateness as shrinkage if the time is not made back, but if it is, not to include it as shrinkage as I haven't lost any hours overall.
As anyone had similar issues around this?