Silent Calls and the Growth in TPS Registrations
What are everyones or anyones thoughts on the recent increase in national media interest in Silent Calls, and what are your thoughts on what should be done about this issue.
I know that the UK has guidelines, but do foreign call centres have a governing body/guidelines for dialling into the UK, or are they free from legislation ?
I heard a programme on Radio 4, which I beleive prompted several reports in 'The Daily Telegraph' and I know that at least one of our customers have been interviewed by Radio 4 on this subject.
I know the DMA have been very proactive in working against silent calls, but are there actually any guidelines for drops/abandons/silent calls coming into the UK?