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Here is a run-down of our favourite fun motivational games, designed to engage both remote workers and employees in the ..
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Some call centre games which can be used as sales incentives and as a contest idea. These motivational but fun activitie..
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Here are some tried and tested icebreaker activities and games to help get your contact centre and customer service indu..
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Whether inbound or not, call centre games that agents can play whilst working, can help to boost morale. Here are six fu..
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You may take it for granted, but the physical layout of your call centre can have a big impact on performance. Darren Wo..
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Here are the benefits and challenges that annualised hours can bring to the contact centre, as we provide a process for ..
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David Naylor highlights the top six ways to harness the ‘voice of the customer’. 1. Front-line advisor feed..
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Are you looking to achieve certification for your call centre in a particular field, but don’t know which formal stand..
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Here are 3 games to help you harness World Cup fever. The World Cup is coming and, like it or not, it will have an effec..
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Here are 4 games which can help to promote team bonding in your contact centre. 1. The “Childhood Photo” Gam..
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A lot of things in contact centres have outlived their ‘sell-by dates’ . Richard Snow takes us through his w..
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Our panel of experts share their thoughts on the greatest behaviours that contact centre advisors can portray, while ref..
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Kat Worman of Calabrio shares best practices from a number of contact centres, highlighting how they have made gamificat..
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Over 70% of contact centres now use the cloud in some form, up from 52% in 2018. This growth is one of the headline find..
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If you want to cut your agent churn rate, you need to think about improving your processes and being a bit more savvy wh..
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