Smartphones in the contact centre

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Smartphones in the contact centre
I recently read a call centre focused recruitment article, which stated that up to 4 in 10 millennials could be put off applying for a job that restricted access to their phone.

I appreciate that in some sectors compliance will necessitate against agents using their smartphone in between calls and it is not something that we currently allow or have ever considered revising. However, the article made me wonder if anyone has relaxed their stance in this area or would be happy to share their views?

Digital Media Manager

Call Centre Helper

Hi Rob, we ha...
Hi Rob,

we have a hugely popular article on the subject;

https://www.callcentrehelper.com/should-call-centre-agents-use-mobile-phones-at-work-71933.htm

showing 75% of call centres asked do not allow mobiles on the contact centre floor. But there are some examples further down the article of where call centres have relaxed their approach

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