Is Erlang suitable to estimate agents for email queues, where the SLA may be 2 hours? So in the calculator if the SLA is set to 100% in 7200 seconds, would it produce a viable result?
Would you recommend another approach?
Topic Views - 18303
Deputy Manager - Workforce Management
Accenture Services Pvt Ltd
GPR Consulting
Deputy Manager - Workforce Management
Accenture Services Pvt Ltd
GPR Consulting
Deputy Manager - Workforce Management
Accenture Services Pvt Ltd
GPR Consulting
asd
asd
GPR Consulting
Operations Manager
CSM
Operations Manager
Analyst
Helper
Call Centre Helper
Want to add a comment?