Staffing required with SL target

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Staffing required with SL target
Hi Team,

This question is related to offline campaign. Earlier there was a SL target of 48 hours and now it has been reduced to 24 hours, this will definitely have a impact on associates required.

Is there any particular or way that I can determine how many associates will be required.

Helper

Call Centre Helper

Use an Erlang Calculator
Here is a link
https://www.callcentrehelper.com/tools/erlang-calculator/

You may be surprised to find out that there is not a lot of difference in resource required between an SL target of 48 hours and 24 hours.

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