I am a totally fresher in the world of call centres.
I am looking at the possibilites of setting up a Central Reservation Office (Call Centre) in India, for a group of hotels based in London, UK. This centre can receive calls from any part of world enquiring about our hotels. The caller will be provided all the information about the hotels and possibly confirmation of booking.
I am not sure about the size of centre, but definitely it should be scalable. I will need information on hardware, software, telecom, government formalities etc.
I will appreciate any help from forum members in setting up this project.
With best regards,