Suggest me appropriate application/software for callcenter
Suggest me appropriate application/software for call center with a unified platform to manage calls, email, social media. That which enables automatic queuing of calls, emails and social media Q/R/C to the agents as per their defined skill sets, generate service request number (ticket no.) - move the tickets to the respective associate for solution and escalate the ticked (with flagging) if the TAT for the ticket is missed. Also permit download of data for report generation and per-built reports too.