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In this article written and investigated by Megan Jones, we explore which KPIs are important to team leaders and how to ..
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A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors. Thi..
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Team leader questions will probe your ability to build morale, promote company values and provide guidance in a group en..
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We look at the skills needed for great team leadership and where a good team leader focuses most of their time in helpin..
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In this article by Megan Jones we explore the best team leader to agent ratio in the contact centre, outlining the pros ..
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In a contact centre the term TL refers to team leader. A team leader is another word for team manager or supervisor. A t..
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Leadership in any role is tough. In fact, 77% of organizations struggle to find effective leaders. But providing excelle..
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Marc Carriere shares his advice for how contact centre team leaders can better manage their time. First Things First –..
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I would like to know the international standards regards the number of agents one Team Leader can effectively supervise...
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5% of contact centres have an Agent/ Team Leader ratio higher than 21:1. Poll – “On average, how many agents doe..
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