Team Leader requirment

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Team Leader requirment
Hi As per you what is an ideal agents to team leader ratio in a call centre which has 13 hour window and 5 days working and how do i calculate it


Call Centre Helper

This graph may help

Team Leader requirement
it depends on the kind of people you treat. The less disciplined, paid and educated your staff is, the more is there need for a low ratio, a.e. 1:8. In Chinese call centres, a.e. you have an average of 1:25 agents, in Ireland between 1:8 and 1:13, regarding to in- or outsourcing and general attrition rate.

I hope this could help a bit.
Best regards.

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