Technology - Page 3

This forum is for the discussion of call-centre related technology.
Subject Author Created Views Posts
The Problems of International Dialling JD 21st May '09 73 4
The Call Centre Scheduling Software Debate Becky 10th Jun '03 72 7
Should Agents Self-Serve - When it Comes to Holiday Requests? Charlie 16th Nov '04 72 15
Offering Immediate Call Centre Customer Feedback Rob 15th Feb '07 72 3
Starting Up a Call Centre in India Anon 1st Apr '03 71 7
Automated Voice Payments in the Contact Centre William 23rd Apr '10 71 4
Desktop PC or Laptop Peter 13th Mar '19 71 2
Internet based call centre Jon 7th May '01 70 19
Voluntary outbound dialling code suggestions Darryl 2nd Aug '05 70 11
CentreVu Forecasting and the Contact Centre Chris 3rd May '04 67 8
Video Conferencing and the Call Centre Marlan 16th Jul '08 67 5
Wall Boards - what are your experiences, good and bad!? Kyezer 12th Mar '12 67 9
Choosing Between a Local Number or a Toll Free Number Karen 29th Jan '09 66 4
Is there anything called e-CRM??? Vedula 27th May '01 65 4
Pulling Soft Data from an ACD Eamon 8th Sep '03 65 7
Dealing with Acoustic Shock in the Call Centre Thelma 20th Jan '04 64 7
Headset Volume Paul 22nd Jun '04 64 3
Should you have more than one "sub menu" in an IVR? JoR 5th May '09 64 3
The Most Important Contact Centre Technology Luke 23rd Jul '03 62 4
Monitor the real time activity of Agents on Phone? Sandip 25th Feb '19 62 2
E-mail management in the Contact Centre Paul 23rd Jun '01 60 5
Rota Planning in a Large Contact Centre Lisa 21st Apr '10 53 7
Avaya CMS Reporter and Forecaster Chas 21st Jan '19 19 0
Six seater dining table for sale Newcastle UK fwfwf 11th Dec '18 5 0