Technology - Page 3

This forum is for the discussion of call-centre related technology.
Subject Author Created Views Posts
Virtual call center /ASP hosted model Gurpreet 18th Mar '05 77 7
The Problems of International Dialling JD 21st May '09 77 4
Internet based call centre Jon 7th May '01 76 19
The Call Centre Scheduling Software Debate Becky 10th Jun '03 76 7
Should Agents Self-Serve - When it Comes to Holiday Requests? Charlie 16th Nov '04 76 15
Offering Immediate Call Centre Customer Feedback Rob 15th Feb '07 76 3
Automated Voice Payments in the Contact Centre William 23rd Apr '10 76 4
Starting Up a Call Centre in India Anon 1st Apr '03 75 7
Voluntary outbound dialling code suggestions Darryl 2nd Aug '05 75 11
CentreVu Forecasting and the Contact Centre Chris 3rd May '04 71 8
Video Conferencing and the Call Centre Marlan 16th Jul '08 71 5
Wall Boards - what are your experiences, good and bad!? Kyezer 12th Mar '12 71 9
Is there anything called e-CRM??? Vedula 27th May '01 70 4
Choosing Between a Local Number or a Toll Free Number Karen 29th Jan '09 70 4
Pulling Soft Data from an ACD Eamon 8th Sep '03 69 7
Headset Volume Paul 22nd Jun '04 68 3
Should you have more than one "sub menu" in an IVR? JoR 5th May '09 68 3
Monitor the real time activity of Agents on Phone? Sandip 25th Feb '19 68 2
Dealing with Acoustic Shock in the Call Centre Thelma 20th Jan '04 67 7
The Most Important Contact Centre Technology Luke 23rd Jul '03 66 4
E-mail management in the Contact Centre Paul 23rd Jun '01 64 5
ACD System Counts Call Backs as Abandon Phil 25th Mar '19 61 2
Rota Planning in a Large Contact Centre Lisa 21st Apr '10 57 7
Avaya CMS Reporter and Forecaster Chas 21st Jan '19 26 0
Six seater dining table for sale Newcastle UK fwfwf 11th Dec '18 9 0