Technology - Page 3

This forum is for the discussion of call-centre related technology.
Subject Author Created Views Posts
The Problems of International Dialling JD 21st May '09 72 4
Should Agents Self-Serve - When it Comes to Holiday Requests? Charlie 16th Nov '04 71 15
Offering Immediate Call Centre Customer Feedback Rob 15th Feb '07 71 3
Experience with Veritape Call Recording. Paul 1st Oct '04 70 8
Starting Up a Call Centre in India Anon 1st Apr '03 69 7
Voluntary outbound dialling code suggestions Darryl 2nd Aug '05 69 11
Automated Voice Payments in the Contact Centre William 23rd Apr '10 69 4
The Call Centre Scheduling Software Debate Becky 10th Jun '03 68 7
CentreVu Forecasting and the Contact Centre Chris 3rd May '04 66 8
Video Conferencing and the Call Centre Marlan 16th Jul '08 66 5
Wall Boards - what are your experiences, good and bad!? Kyezer 12th Mar '12 66 9
Internet based call centre Jon 7th May '01 65 19
Choosing Between a Local Number or a Toll Free Number Karen 29th Jan '09 65 4
Is there anything called e-CRM??? Vedula 27th May '01 63 4
Pulling Soft Data from an ACD Eamon 8th Sep '03 63 7
Dealing with Acoustic Shock in the Call Centre Thelma 20th Jan '04 63 7
Headset Volume Paul 22nd Jun '04 63 3
Should you have more than one "sub menu" in an IVR? JoR 5th May '09 63 3
The Most Important Contact Centre Technology Luke 23rd Jul '03 61 4
E-mail management in the Contact Centre Paul 23rd Jun '01 59 5
Rota Planning in a Large Contact Centre Lisa 21st Apr '10 51 7
Avaya CMS Reporter and Forecaster Chas 21st Jan '19 17 0
Six seater dining table for sale Newcastle UK fwfwf 11th Dec '18 4 0
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