The definition of Advisor and Agent

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the definition of advisor and agent
Hi!
I was reading your contents and reached the word "advisor". At first, I thought an advisor is the same as an agent or call agent but then I realized there would be a reason to differentiate between them and there should be a difference.
would you please give me an explanation?
thanks

Helper

Call Centre Helper

An advisor is the same as an agent
Both are used interchangeably.

Agent is more old fashioned, Advisor is more modern.

There is more detail in this article
https://www.callcentrehelper.com/what-should-we-call-frontline-call-centre-staff-94391.htm

Adviser
Adviser - a shortened name of the rank, position, title of the person and the person himself who takes part in helping, with his advice, in making a decision

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