The first call centre in the UK

Topic Views - 512

Editor

Call Centre Helper


Does anyone have any ideas on who the first call centre was in the UK?

I'm guessing that this may have been the first ACD system.

I think that FirstDirect was operational from around 1989, but TSB PhoneBank may have been a bit older.

I'm guessing that BA may be a candidate, but possibly it may be one of the USA based airlines.

Aspect set up in the UK in 1988/89, but I think that Datapoint were already operating here at that time.


Sales Trainer

Sage UK


How about one for one of the mobile phone networks in the 80s like Vodafone or Cellnet? With loads of yuppies with massive bricks who needed help, there would have to be some sort of support structure in place.


Telemarketing Manager

CCT


According to an old contact of mine, Datapoint installed the first Lloyds contact centre in 1984.

He was the CIO, so a good source.

I hope this is useful.

Jason


Director

Price Direct


Well I set mine up in 1983.


Account Manager

Commsworld


Does the first call centre have to be one that installed an ACD system of which in my day i remember such companies as

Aspect

STS

SDX (now Avaya)

Toshiba ( Yeah they even had a call centre module)

Or do you need to look and see when call centre/contact centre became part of our industry language and may have related to the devlopment of the first call centres


Editor

Call Centre Helper


I've got some good leads from a number of people. So far I have found Birmingham Post in 1966, the Manchester Evening News in 1970 and Barclaycard in 1972.

Does anyone know when First direct and Direct Line started?


Account Manager

Commsworld


There is some stuff on Wiki about them

http://en.wikipedia.org/wiki/First_Direct

http://en.wikipedia.org/wiki/Direct_Line

Don,t know how accurate the information is though


Editor

Call Centre Helper


Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question