The Most Important Contact Centre Technology

Topic Views - 61

Business Developent Executive

OSI

Best Technology
What would be the BEST technology to invest in a call center? We already have the basics but we want to develop one of them to the fullest.

Business Manager

Parsec Technologies Ltd

Best Technology
Dear Madam,

It's very difficult to say that what is the best technology.
What call center you are looking at starting Web only or Voice

In Voice Call Centers you have 3 main things

1)Inbound Functionality
2)Outbound Functionality
3)CRM- Totally dependanat on yours/ your customers' work process

Depending on what call center yiu are planning to open & for what purpose..whether

It is Web based only or Voice only or both Web & Voice
Is it captive or Third party??
Is it outbound or inbound or Both(Blended)

If you could send across your contact numbers & email id, We can have better & fruitful interaction

lnformation Systems Operator

Techspace

Call Center Technology
Call Center technology involves everyday interactions, but it has so many options that it is difficult to select the right one that fulfills the need of your company. So, based on search CRM has provided the list of top 10 technology solutions in order to meet the need of today's dynamic environments.
1) The Dialer / ACD.
2) The CRM Solution.
3) The Campaign Management.
4) The Call Recording.
5) The IVR.
6) The Workforce Management Application.
7) The Quality Management Solution.
And if you have any queries regarding technology then you can also visit Go4customer.com


lnformation Systems Operator

Techspace

Call Center Technology
Call Center Technology involves everyday interactions with customer. So, it is necessary to fulfill the need of every customers. Here are the few common technologies that are call center uses:-
1) The IVR
2) The CRM Solution
3) Automatic Call Distributor
4) E-mail response management software
5) Speech Analytics.

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