I wanted to see how other companies manage the issue of Advisors requesting time back for being stuck on a call. Scenario is Advisor requests to claim back 10 mins for being 'stuck on a call' the previous day for 10 mins. Some advisors are expecting this as a right and some advisors are viewing it as 'part and parcel' of the role.
My concern is advisors planning on being stuck on a call one day in order to leave early on another day.
How else do others manage this situation?
Thanks in advance