Compliance Quality

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Compliance Quality
Hi I am trying to gather some data on compliance requirements and what is actually achieved. we run a contact center for a large utilities client and require 100% adherence to compliance however have not been achieving this. I am trying to get an understanding of what other contact centers are achieving both utilities and non utilities centers please.


Call Centre Helper

95% compliance is quite typical
100% compliance is a laudable target but is statistically not possible.

I have typically seen compliance figures in in the 95% to 99% range.

It all depends upon what you mean by compliance. Is is that you read out a given compliance message or is it a while set of measures.

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