HC forecasting using TAT

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HC forecasting using TAT

I have monthly data of volume,hc and TAT for overall process. There is quadratic relation ship of TAT and volume and didn't find the relation of TAT with hc.how can I estimate the hc for future six months using given TAT(in days).



Call Centre Helper

I presume that HC means headcount?
What does TAT mean?

If you can post the data I can take a look


Call Centre Helper

Does TAT mean Turn Around Time
Does TAT mean Turn Around Time? or are you looking for ATT - Average Talk Time?

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