Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

How to set up a call centre Looks at setup requirements, process flow charts, project plans, use of consultants and a r..
Read more...
Call Center Set Up Implementation Plan Template In Microsoft Project Format Hi, Can anyone help with an mpp file that ha..
Read more...
If you’ve ever started a new job, you’ve likely gone through some form of a training program. These programs vary in..
Read more...
Charles Watson of injixo shares how to set up a Service Level Agreement (SLA) that is ideal for your contact centre. Doe..
Read more...
The Olympics is the biggest sporting event and it provides the perfect opportunity for some exciting motivational games ..
Read more...
Unsure of how to start a call centre? If so, our checklist will help you to setup your ideal call centre, detailing the ..
Read more...
Celia Cerdeira at Talkdesk explores how to set up a call centre. Oh the joys of entrepreneurship! The hard work paid off..
Read more...
Here are some practical ideas for communicating with your agents – even while they are on the phones. There’s so..
Read more...
We spoke to two contact centre experts about the challenges of starting an independent call centre business. Before You ..
Read more...
Multi-mobility company Cabify selects Talkdesk as its contact centre provider for drivers across multiple international ..
Read more...
Cactus Search’s Francesca Randle kicks off with one of those perennial call centre problems: how to set up a trul..
Read more...
Tyler Dickey of RingCentral discusses some of the fundamentals that he believes are key to running a successful virtual ..
Read more...
UK contact centre agents say access to customer history across all channels is their number one requirement, with a thir..
Read more...