Promote survey

Topic Views - 88

Promote survey
When is best to promote the survey on the call? at the start or when the issue is resolved?

End of call
I have agents say things like "We strive for 5 stars, have I resolved your issue?". Also depends if your outsourcer some clients don't like soliciting the survey

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question