Software that can calculate Email SLA

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Does anyone knows any software that can calculate Email Sla in and out?
Does anyone knows any software that can calculate Email Sla in and out? as we need to calculate the email responding time in daily basis.

Editor

Call Centre Helper

The closest is the multi channel calculator
Probably the closest would be to do a simulation using the multi channel simulator. Just set voice and live chat to zero.
https://www.callcentrehelper.com/tools/multi-channel-calculator/

thank you, But not this my friend
What i meant was , the email received time and and the time responded by agent in outlook, as currently i am doing tracking manual as below, wish i have an automates app or something that i can add in on the agent PC, so end of the day i extract the report and provide to the client



RE: DEBIT ADVICE & INVOICE NOT TALLY WITH RENEWAL CENTIFICATE - STORM PA : IM4660 04/11/2018 Meet
RE: Counting Machine Problem 04/11/2018 Meet
proxy setting 05/11/2018 Not Meet
RE: New Laptop Configuration for Employee ID: 410048 05/11/2018 Not Meet
RE: [ict-cc] Configure New Notebook // SV0594099 05/11/2018 Not Meet
P2 Notification : IM 5041 - RHB Taman Megah Branch BDS is UP. RECOVERED 05/11/2018 Not calculated
P2 Notification : IM 5041 - RHB Taman Megah Branch BDS is UP. RECOVERED 05/11/2018 Not calculated

Editor

Call Centre Helper

Multichannel software
You would need to have a system that time stamps arrival as well as completion and then generates reports.

Most multi-channel software would be able to give you SLA reports on email, as well a a range of other productivity enhancing features.

There is a list of providers here
https://www.callcentrehelper.com/directory/multi-channel-communications

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