what is the minimum a company must provide for a deaf person

Topic Views - 71

what is the minimum a company must provide for a deaf person
What is the legal requirement for provision of a service when a deaf person calls. For example is it law to have a text phone available or is Next Generation text a reasonable adjustment. Do call centres have to provide sign video?

Digital Media Manager

Call Centre Helper

Hi Stef, we have a g...
Hi Stef, we have a great article that might help provide a practical guide;

https://callcentrehelper.com/a-practical-guide-to-employing-disabled-call-centre-agents-46771.htm

We did also conduct an interview which provides some real world examples;

https://callcentrehelper.com/contact-centres-provide-new-career-path-for-the-deaf-83854.htm

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question