Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 4926 25
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2594 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 2276 2
E learning Software Training_ 19th Jan '18 1794 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1069 18
Importance of Behavioural Skills Training Martin 24th Jun '03 810 4
Career Progression for an agent Closed 4th Jul '03 741 15
Recognition Program for Call Center Agents Sara 12th Sep '06 716 13
Rude employees Sephia 1st Feb '18 573 6
Handling Difficult Callers Wavey 30th Nov '17 434 2
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 421 2
What age range are the best to employ and why? naveed 19th Nov '03 415 10
How to calculate First call resolution Jurgen 8th Dec '17 402 2
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 400 6
Pre-Employment and Selection Paul 21st Jul '03 391 4
Sharing best practice SDR1010 22nd Dec '17 386 3
Predictive Dialler Training Bryan 12th Jun '06 380 9
Banked Hours Scheme Sharon 6th Feb '03 347 13
selecting recruitment companies, what do you think ? Adam 25th Jul '01 338 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 329 5
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 322 15
Motivational Games Prashant 23rd Jan '06 320 8
Motivation Research Christine 10th Jun '08 307 3
Self Assessment David 16th Apr '02 306 4
Quality v Quantity Kathryn 5th Jul '06 302 24
NVQ assessment within Contact Centres Tony 5th Sep '03 300 5
neutral accent sunil 1st Dec '04 298 3
Flare and Motivational Games Marianne 15th Jul '03 296 19
why do they all leave? habib 8th Jan '04 293 9
Knowledge Retention santosh 2nd Jul '06 291 9
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 289 2
Call Centre Management Training Jayne 2nd Jul '03 288 3
Implementing training Kris 18th Nov '04 287 3
Energisers Mark 28th Nov '02 285 14
Unpaid to attend training Closed 4th Aug '03 285 36
Recruitment Problems Antony 22nd Aug '01 283 13
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 282 3
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 281 4
NLP Closed 21st Oct '04 280 3
Selective Recording / Quality Management Steve 30th Jan '02 278 5
Recruitment Assessment Centres Justine 18th Feb '02 278 3
CALL CENTRE ATTRITION Prakash 17th Oct '04 278 3
Targets - The Brave New World Dylan 30th Jun '03 276 13
Leadership Ann-Marie 6th Feb '09 276 2
Change the way you think! Richard 7th Mar '08 275 2
Voice & Screen Recording ? Andy 24th Nov '03 274 4
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 273 5
I'm looking for suppliers of courses on.... Amy 18th Nov '02 272 7
Does outsourced training really work? Neil 14th Feb '08 269 7
Performance Incentives Rachel 10th Jan '02 266 2
Feedback on training Kris 3rd Nov '04 264 5
A nation of drifters? Closed 15th Mar '05 263 6
What training metrics are you provided with? Closed 29th Jul '05 263 3
Views sought on open courses for call centre staff Tina 2nd May '01 261 2
Crude Measures Alan 28th Aug '02 261 2
Out of Hours Activities Chris 12th Oct '04 261 11
NVQ's and SVQ's Closed 27th Jul '05 258 8
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 255 6
Crash Course - tRaining Module Shravan 21st Mar '03 253 4
TEAM BUILDING EXERCISES Michael 31st Jul '02 251 5
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 248 5
Customer Service Training Quotes Shirley 10th Apr '02 245 2
Coaching and Continual Development Leanne 13th Jun '02 245 6
Recruitment of team Maisie 8th Dec '02 242 36
The MBA topic John 19th Apr '04 242 2
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 239 6
Designation or Money ?? Swapnil 28th Aug '03 239 2
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 239 11
I'm new to the job can you do it for me...... Closed 2nd Jan '05 239 11
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 237 2
Sales Training Suppliers in the UK Sharon 31st Dec '02 236 3
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 236 7
Call Centre Courses Robert 23rd Oct '01 235 4
Motivation and Assertiveness Shellie 8th Mar '02 234 5
Cost Justification For Training Personnel Lesley 9th Apr '03 229 3
Training to be on the phone Paula 29th Sep '06 228 4
E Learning Closed 8th Apr '05 227 6
Staff development plans Stuart 19th May '05 227 4
Rotating Trainers Mike 4th Apr '03 224 3
" Train the Trainer" Bob 8th Oct '02 223 6
Staff Structure Amanda 11th Jan '04 223 5
Skills and roles survey... John 25th Oct '01 221 20
Practice what you teach .... Neil 14th Sep '04 221 8
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 221 4
The Power of Zero Jeff 22nd Apr '08 221 10
Need ideas for promotion Theresa 16th Nov '02 220 2
Learning Environments Shellie 24th Apr '02 219 6
Role plays Closed 1st Oct '03 219 6
What to do with long time employees that don't fit... Marianne 11th May '04 218 9
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 218 13
Chat Training Help Donna 28th Feb '18 218 2
Who coaches the call centre coaches? Neil 13th Dec '03 216 4
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 215 3
Induction / Product Training Neil 24th Jan '03 214 2
Certificate in Call centre Operations Chris 3rd Dec '03 214 6
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 213 3
Classifying Call Center recruits Carlo 6th Sep '04 213 5
CSR Recognition Progra Reham 18th Jun '01 211 3
sicness ratio Arzu 13th May '03 211 6
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 211 3
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