Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 13824 25
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2730 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 2719 2
E learning Software Training_ 19th Jan '18 2353 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1329 18
Rude employees Sephia 1st Feb '18 1023 6
Importance of Behavioural Skills Training Martin 24th Jun '03 1000 4
Career Progression for an agent Closed 4th Jul '03 951 15
Recognition Program for Call Center Agents Sara 12th Sep '06 864 13
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 529 2
Motivational Games Prashant 23rd Jan '06 526 8
Handling Difficult Callers Wavey 30th Nov '17 519 2
How to calculate First call resolution Jurgen 8th Dec '17 514 2
Sharing best practice SDR1010 22nd Dec '17 458 3
What age range are the best to employ and why? naveed 19th Nov '03 457 10
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 445 6
Self Assessment David 16th Apr '02 439 4
Predictive Dialler Training Bryan 12th Jun '06 438 9
Pre-Employment and Selection Paul 21st Jul '03 420 4
Banked Hours Scheme Sharon 6th Feb '03 387 13
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 370 15
selecting recruitment companies, what do you think ? Adam 25th Jul '01 369 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 360 5
Energisers Mark 28th Nov '02 358 14
Stumped by AHT Frances 3rd Aug '18 354 3
Flare and Motivational Games Marianne 15th Jul '03 351 19
Quality v Quantity Kathryn 5th Jul '06 347 24
NVQ assessment within Contact Centres Tony 5th Sep '03 338 5
Unpaid to attend training Closed 4th Aug '03 337 36
Motivation Research Christine 10th Jun '08 337 3
Call Centre Management Training Jayne 2nd Jul '03 334 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 332 2
Implementing training Kris 18th Nov '04 330 3
neutral accent sunil 1st Dec '04 330 3
why do they all leave? habib 8th Jan '04 326 9
Knowledge Retention santosh 2nd Jul '06 325 9
Selective Recording / Quality Management Steve 30th Jan '02 324 5
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 323 3
Recruitment Problems Antony 22nd Aug '01 318 13
CALL CENTRE ATTRITION Prakash 17th Oct '04 316 3
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 313 4
Recruitment Assessment Centres Justine 18th Feb '02 312 3
NLP Closed 21st Oct '04 312 3
Voice & Screen Recording ? Andy 24th Nov '03 311 4
Leadership Ann-Marie 6th Feb '09 311 2
Targets - The Brave New World Dylan 30th Jun '03 310 13
Change the way you think! Richard 7th Mar '08 308 2
Seasonal call centre Billy 29th Mar '18 308 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 305 5
Does outsourced training really work? Neil 14th Feb '08 303 7
I'm looking for suppliers of courses on.... Amy 18th Nov '02 302 7
Performance Incentives Rachel 10th Jan '02 300 2
What training metrics are you provided with? Closed 29th Jul '05 298 3
Crash Course - tRaining Module Shravan 21st Mar '03 297 4
Feedback on training Kris 3rd Nov '04 293 5
A nation of drifters? Closed 15th Mar '05 292 6
Views sought on open courses for call centre staff Tina 2nd May '01 291 2
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 290 6
Crude Measures Alan 28th Aug '02 289 2
Recruitment of team Maisie 8th Dec '02 288 36
Coaching and Continual Development Leanne 13th Jun '02 287 6
Out of Hours Activities Chris 12th Oct '04 287 11
TEAM BUILDING EXERCISES Michael 31st Jul '02 285 5
NVQ's and SVQ's Closed 27th Jul '05 285 8
Customer Service Training Quotes Shirley 10th Apr '02 283 2
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 282 11
The MBA topic John 19th Apr '04 276 2
Chat Training Help Donna 28th Feb '18 275 2
Motivation and Assertiveness Shellie 8th Mar '02 274 5
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 273 2
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 272 5
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 272 6
Call Centre Courses Robert 23rd Oct '01 270 4
Sales Training Suppliers in the UK Sharon 31st Dec '02 269 3
I'm new to the job can you do it for me...... Closed 2nd Jan '05 268 11
Designation or Money ?? Swapnil 28th Aug '03 266 2
Staff Structure Amanda 11th Jan '04 266 5
Staff development plans Stuart 19th May '05 264 4
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 263 7
Cost Justification For Training Personnel Lesley 9th Apr '03 260 3
E Learning Closed 8th Apr '05 260 6
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 259 4
Training to be on the phone Paula 29th Sep '06 258 4
" Train the Trainer" Bob 8th Oct '02 256 6
Who coaches the call centre coaches? Neil 13th Dec '03 255 4
Skills and roles survey... John 25th Oct '01 253 20
Role plays Closed 1st Oct '03 253 6
The Power of Zero Jeff 22nd Apr '08 253 10
Rotating Trainers Mike 4th Apr '03 251 3
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 251 13
What to do with long time employees that don't fit... Marianne 11th May '04 250 9
Practice what you teach .... Neil 14th Sep '04 250 8
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 247 3
Need ideas for promotion Theresa 16th Nov '02 246 2
Certificate in Call centre Operations Chris 3rd Dec '03 246 6
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 245 3
Learning Environments Shellie 24th Apr '02 245 6
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 244 3
Classifying Call Center recruits Carlo 6th Sep '04 243 5
Induction / Product Training Neil 24th Jan '03 242 2
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