Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2398 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 1740 2
Conducting Training Needs Analysis Jubril 9th Jul '03 773 18
Importance of Behavioural Skills Training Martin 24th Jun '03 654 4
Recognition Program for Call Center Agents Sara 12th Sep '06 495 13
Career Progression for an agent Closed 4th Jul '03 491 15
What age range are the best to employ and why? naveed 19th Nov '03 365 10
Pre-Employment and Selection Paul 21st Jul '03 352 4
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 344 6
Predictive Dialler Training Bryan 12th Jun '06 306 9
selecting recruitment companies, what do you think ? Adam 25th Jul '01 303 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 294 5
Banked Hours Scheme Sharon 6th Feb '03 292 13
Motivational Games Prashant 23rd Jan '06 272 8
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 263 15
Quality v Quantity Kathryn 5th Jul '06 255 24
neutral accent sunil 1st Dec '04 254 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 250 2
Motivation Research Christine 10th Jun '08 248 3
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 248 3
NVQ assessment within Contact Centres Tony 5th Sep '03 244 5
Flare and Motivational Games Marianne 15th Jul '03 243 19
why do they all leave? habib 8th Jan '04 243 9
Recruitment Problems Antony 22nd Aug '01 242 13
Recruitment Assessment Centres Justine 18th Feb '02 241 3
Call Centre Management Training Jayne 2nd Jul '03 241 3
Implementing training Kris 18th Nov '04 241 3
Energisers Mark 28th Nov '02 240 14
CALL CENTRE ATTRITION Prakash 17th Oct '04 240 3
NLP Closed 21st Oct '04 238 3
Change the way you think! Richard 7th Mar '08 238 2
I'm looking for suppliers of courses on.... Amy 18th Nov '02 237 7
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 237 4
Voice & Screen Recording ? Andy 24th Nov '03 236 4
Selective Recording / Quality Management Steve 30th Jan '02 235 5
Unpaid to attend training Closed 4th Aug '03 234 36
Leadership Ann-Marie 6th Feb '09 234 2
Embedding Call Center glossaries in Training Program. Amit 23rd Jun '03 231 5
Performance Incentives Rachel 10th Jan '02 230 2
Targets - The Brave New World Dylan 30th Jun '03 230 13
What training metrics are you provided with? Closed 29th Jul '05 228 3
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 227 5
Does outsourced training really work? Neil 14th Feb '08 227 7
Knowledge Retention santosh 2nd Jul '06 226 9
A nation of drifters? Closed 15th Mar '05 224 6
Views sought on open courses for call centre staff Tina 2nd May '01 222 2
Crude Measures Alan 28th Aug '02 221 2
Out of Hours Activities Chris 12th Oct '04 221 11
Feedback on training Kris 3rd Nov '04 220 5
NVQ's and SVQ's Closed 27th Jul '05 219 8
Dress code Ann-Marie 17th Oct '06 219 25
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 212 6
Crash Course - tRaining Module Shravan 21st Mar '03 202 4
Self Assessment David 16th Apr '02 200 4
Coaching and Continual Development Leanne 13th Jun '02 198 6
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 198 5
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 198 6
The MBA topic John 19th Apr '04 198 2
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 196 7
Call Centre Courses Robert 23rd Oct '01 195 4
Sales Training Suppliers in the UK Sharon 31st Dec '02 194 3
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 194 11
Customer Service Training Quotes Shirley 10th Apr '02 191 2
I'm new to the job can you do it for me...... Closed 2nd Jan '05 191 11
TEAM BUILDING EXERCISES Michael 31st Jul '02 189 5
E Learning Closed 8th Apr '05 189 6
Designation or Money ?? Swapnil 28th Aug '03 187 2
Motivation and Assertiveness Shellie 8th Mar '02 186 5
Staff development plans Stuart 19th May '05 186 4
" Train the Trainer" Bob 8th Oct '02 185 6
Need ideas for promotion Theresa 16th Nov '02 185 2
Rotating Trainers Mike 4th Apr '03 185 3
Training to be on the phone Paula 29th Sep '06 185 4
The Power of Zero Jeff 22nd Apr '08 185 10
Recruitment of team Maisie 8th Dec '02 184 36
Cost Justification For Training Personnel Lesley 9th Apr '03 182 3
Learning Environments Shellie 24th Apr '02 181 6
Role plays Closed 1st Oct '03 181 6
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 180 4
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 180 13
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 179 2
Practice what you teach .... Neil 14th Sep '04 179 8
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 178 3
Certificate in Call centre Operations Chris 3rd Dec '03 178 6
Who coaches the call centre coaches? Neil 13th Dec '03 178 4
Staff Structure Amanda 11th Jan '04 178 5
What to do with long time employees that don't fit... Marianne 11th May '04 178 9
Induction / Product Training Neil 24th Jan '03 177 2
sicness ratio Arzu 13th May '03 176 6
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 175 3
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 175 3
Classifying Call Center recruits Carlo 6th Sep '04 175 5
What is a Website Receptionist? Vineet 7th Nov '08 175 4
CSR Recognition Progra Reham 18th Jun '01 174 3
Attrition rates Sean 6th Aug '03 174 2
Are trainers trained in call centreland? Closed 9th Sep '02 173 8
Microsoft Excel Course Paul 10th Mar '06 173 5
Help Required With Training Material Kevin 19th Mar '02 172 10
AUDIO VISUAL TRAINING SUPLIER Anon 8th Apr '03 172 2
Objection Handling Skills Neil 18th Dec '03 172 2
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