Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 8563 25
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2659 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 2489 2
E learning Software Training_ 19th Jan '18 2059 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1174 18
Importance of Behavioural Skills Training Martin 24th Jun '03 919 4
Career Progression for an agent Closed 4th Jul '03 864 15
Recognition Program for Call Center Agents Sara 12th Sep '06 777 13
Rude employees Sephia 1st Feb '18 701 6
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 490 2
Handling Difficult Callers Wavey 30th Nov '17 478 2
How to calculate First call resolution Jurgen 8th Dec '17 463 2
What age range are the best to employ and why? naveed 19th Nov '03 431 10
Sharing best practice SDR1010 22nd Dec '17 428 3
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 419 6
Motivational Games Prashant 23rd Jan '06 416 8
Predictive Dialler Training Bryan 12th Jun '06 404 9
Pre-Employment and Selection Paul 21st Jul '03 402 4
Banked Hours Scheme Sharon 6th Feb '03 365 13
Self Assessment David 16th Apr '02 361 4
selecting recruitment companies, what do you think ? Adam 25th Jul '01 348 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 342 5
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 341 15
Flare and Motivational Games Marianne 15th Jul '03 322 19
Motivation Research Christine 10th Jun '08 320 3
Energisers Mark 28th Nov '02 318 14
Quality v Quantity Kathryn 5th Jul '06 318 24
NVQ assessment within Contact Centres Tony 5th Sep '03 313 5
Call Centre Management Training Jayne 2nd Jul '03 311 3
neutral accent sunil 1st Dec '04 310 3
Unpaid to attend training Closed 4th Aug '03 308 36
why do they all leave? habib 8th Jan '04 307 9
Implementing training Kris 18th Nov '04 306 3
Knowledge Retention santosh 2nd Jul '06 305 9
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 303 2
Selective Recording / Quality Management Steve 30th Jan '02 301 5
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 301 3
Recruitment Problems Antony 22nd Aug '01 295 13
Targets - The Brave New World Dylan 30th Jun '03 294 13
NLP Closed 21st Oct '04 294 3
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 294 4
Voice & Screen Recording ? Andy 24th Nov '03 290 4
Recruitment Assessment Centres Justine 18th Feb '02 289 3
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 289 5
CALL CENTRE ATTRITION Prakash 17th Oct '04 289 3
Change the way you think! Richard 7th Mar '08 289 2
Leadership Ann-Marie 6th Feb '09 289 2
I'm looking for suppliers of courses on.... Amy 18th Nov '02 286 7
Does outsourced training really work? Neil 14th Feb '08 286 7
Performance Incentives Rachel 10th Jan '02 278 2
What training metrics are you provided with? Closed 29th Jul '05 278 3
Feedback on training Kris 3rd Nov '04 275 5
A nation of drifters? Closed 15th Mar '05 275 6
Views sought on open courses for call centre staff Tina 2nd May '01 272 2
Crude Measures Alan 28th Aug '02 272 2
Crash Course - tRaining Module Shravan 21st Mar '03 272 4
Out of Hours Activities Chris 12th Oct '04 272 11
NVQ's and SVQ's Closed 27th Jul '05 269 8
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 268 6
TEAM BUILDING EXERCISES Michael 31st Jul '02 265 5
Coaching and Continual Development Leanne 13th Jun '02 264 6
Recruitment of team Maisie 8th Dec '02 263 36
Chat Training Help Donna 28th Feb '18 259 2
Customer Service Training Quotes Shirley 10th Apr '02 258 2
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 257 5
The MBA topic John 19th Apr '04 257 2
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 254 11
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 253 6
I'm new to the job can you do it for me...... Closed 2nd Jan '05 253 11
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 251 2
Designation or Money ?? Swapnil 28th Aug '03 250 2
Call Centre Courses Robert 23rd Oct '01 249 4
Motivation and Assertiveness Shellie 8th Mar '02 249 5
Sales Training Suppliers in the UK Sharon 31st Dec '02 246 3
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 245 7
Staff development plans Stuart 19th May '05 243 4
E Learning Closed 8th Apr '05 242 6
Staff Structure Amanda 11th Jan '04 241 5
Cost Justification For Training Personnel Lesley 9th Apr '03 240 3
Training to be on the phone Paula 29th Sep '06 240 4
" Train the Trainer" Bob 8th Oct '02 238 6
Stumped by AHT Frances 3rd Aug '18 236 3
Rotating Trainers Mike 4th Apr '03 235 3
Who coaches the call centre coaches? Neil 13th Dec '03 234 4
Practice what you teach .... Neil 14th Sep '04 234 8
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 234 4
Skills and roles survey... John 25th Oct '01 233 20
Role plays Closed 1st Oct '03 233 6
The Power of Zero Jeff 22nd Apr '08 232 10
What to do with long time employees that don't fit... Marianne 11th May '04 231 9
Need ideas for promotion Theresa 16th Nov '02 230 2
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 230 13
Seasonal call centre Billy 29th Mar '18 230 2
Learning Environments Shellie 24th Apr '02 229 6
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 228 3
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 226 3
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 226 3
Classifying Call Center recruits Carlo 6th Sep '04 226 5
Induction / Product Training Neil 24th Jan '03 225 2
Certificate in Call centre Operations Chris 3rd Dec '03 225 6
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