Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2258 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 1357 2
Conducting Training Needs Analysis Jubril 9th Jul '03 602 18
Importance of Behavioural Skills Training Martin 24th Jun '03 567 4
Recognition Program for Call Center Agents Sara 12th Sep '06 421 13
Career Progression for an agent Closed 4th Jul '03 401 15
What age range are the best to employ and why? naveed 19th Nov '03 352 10
Pre-Employment and Selection Paul 21st Jul '03 343 4
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 328 6
selecting recruitment companies, what do you think ? Adam 25th Jul '01 299 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 290 5
Predictive Dialler Training Bryan 12th Jun '06 279 9
Banked Hours Scheme Sharon 6th Feb '03 272 13
Motivational Games Prashant 23rd Jan '06 259 8
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 251 15
neutral accent sunil 1st Dec '04 245 3
Quality v Quantity Kathryn 5th Jul '06 244 24
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 242 3
Motivation Research Christine 10th Jun '08 239 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 238 2
Flare and Motivational Games Marianne 15th Jul '03 238 19
Recruitment Problems Antony 22nd Aug '01 233 13
CALL CENTRE ATTRITION Prakash 17th Oct '04 232 3
Recruitment Assessment Centres Justine 18th Feb '02 231 3
Energisers Mark 28th Nov '02 231 14
NVQ assessment within Contact Centres Tony 5th Sep '03 231 5
I'm looking for suppliers of courses on.... Amy 18th Nov '02 230 7
NLP Closed 21st Oct '04 230 3
Implementing training Kris 18th Nov '04 230 3
why do they all leave? habib 8th Jan '04 229 9
Change the way you think! Richard 7th Mar '08 229 2
Optimising Agents Productivity Gillian 17th Jun '03 228 1
Call Centre Management Training Jayne 2nd Jul '03 228 3
Voice & Screen Recording ? Andy 24th Nov '03 228 4
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 226 4
Performance Incentives Rachel 10th Jan '02 225 2
Does outsourced training really work? Neil 14th Feb '08 224 7
Selective Recording / Quality Management Steve 30th Jan '02 223 5
Embedding Call Center glossaries in Training Program. Amit 23rd Jun '03 223 5
Leadership Ann-Marie 6th Feb '09 223 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 222 5
What training metrics are you provided with? Closed 29th Jul '05 221 3
Targets - The Brave New World Dylan 30th Jun '03 220 13
A nation of drifters? Closed 15th Mar '05 219 6
Out of Hours Activities Chris 12th Oct '04 216 11
Views sought on open courses for call centre staff Tina 2nd May '01 215 2
Crude Measures Alan 28th Aug '02 215 2
Knowledge Retention santosh 2nd Jul '06 215 9
NVQ's and SVQ's Closed 27th Jul '05 213 8
Feedback on training Kris 3rd Nov '04 212 5
Unpaid to attend training Closed 4th Aug '03 208 36
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 205 6
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 190 6
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 188 5
Dress code Ann-Marie 17th Oct '06 188 25
Sales Training Suppliers in the UK Sharon 31st Dec '02 187 3
Customer Service Training Quotes Shirley 10th Apr '02 186 2
Crash Course - tRaining Module Shravan 21st Mar '03 186 4
Call Centre Courses Robert 23rd Oct '01 185 4
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 184 11
E Learning Closed 8th Apr '05 184 6
Self Assessment David 16th Apr '02 182 4
Motivation and Assertiveness Shellie 8th Mar '02 181 5
I'm new to the job can you do it for me...... Closed 2nd Jan '05 181 11
TEAM BUILDING EXERCISES Michael 31st Jul '02 180 5
Rotating Trainers Mike 4th Apr '03 180 3
Coaching and Continual Development Leanne 13th Jun '02 179 6
" Train the Trainer" Bob 8th Oct '02 179 6
Need ideas for promotion Theresa 16th Nov '02 179 2
The MBA topic John 19th Apr '04 179 2
The Power of Zero Jeff 22nd Apr '08 179 10
Training to be on the phone Paula 29th Sep '06 177 4
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 176 13
Designation or Money ?? Swapnil 28th Aug '03 175 2
Certificate in Call centre Operations Chris 3rd Dec '03 175 6
Recruitment of team Maisie 8th Dec '02 174 37
Practice what you teach .... Neil 14th Sep '04 174 8
Cost Justification For Training Personnel Lesley 9th Apr '03 173 3
Staff development plans Stuart 19th May '05 173 4
Checklist for Developing a Good Training Program Padma 19th May '03 172 1
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 172 3
CSR Recognition Progra Reham 18th Jun '01 171 3
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 171 3
Learning Environments Shellie 24th Apr '02 171 6
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 171 7
sicness ratio Arzu 13th May '03 171 6
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 171 2
Who coaches the call centre coaches? Neil 13th Dec '03 171 4
What is a Website Receptionist? Vineet 7th Nov '08 171 4
Role plays Closed 1st Oct '03 170 6
Staff Structure Amanda 11th Jan '04 170 5
What to do with long time employees that don't fit... Marianne 11th May '04 170 9
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 170 4
Induction / Product Training Neil 24th Jan '03 169 2
Attrition rates Sean 6th Aug '03 169 2
Objection Handling Skills Neil 18th Dec '03 169 2
Microsoft Excel Course Paul 10th Mar '06 169 5
Help Required With Training Material Kevin 19th Mar '02 168 10
AUDIO VISUAL TRAINING SUPLIER Anon 8th Apr '03 168 2
Headsets and how to use them Paul 5th Jul '04 168 4
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