Training and Staff Development

Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 16776 25
Strengths and weaknesses of call centre agents Rumana 18th Oct '03 3215 2
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2823 7
E learning Software Training_ 19th Jan '18 2803 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1523 18
Rude employees Sephia 1st Feb '18 1507 6
Business Retention Jamie 19th Mar '19 1278 2
Importance of Behavioural Skills Training Martin 24th Jun '03 1163 5
Career Progression for an agent Closed 4th Jul '03 1069 15
Recognition Program for Call Center Agents Sara 12th Sep '06 965 13
Trainer Recommendations Ryan 16th Jan '19 922 2
Screen capture software Peter 15th Apr '19 640 2
Motivational Games Prashant 23rd Jan '06 610 8
How to calculate First call resolution Jurgen 8th Dec '17 574 2
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 572 2
Handling Difficult Callers Wavey 30th Nov '17 550 2
Seasonal call centre Billy 29th Mar '18 522 2
Self Assessment David 16th Apr '02 517 4
Predictive Dialler Training Bryan 12th Jun '06 489 9
What age range are the best to employ and why? naveed 19th Nov '03 487 10
Sharing best practice SDR1010 22nd Dec '17 485 3
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 466 6
Pre-Employment and Selection Paul 21st Jul '03 437 4
Stumped by AHT Frances 3rd Aug '18 434 3
Energisers Mark 28th Nov '02 426 14
NVQ assessment within Contact Centres Tony 5th Sep '03 424 5
Banked Hours Scheme Sharon 6th Feb '03 411 13
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 409 15
selecting recruitment companies, what do you think ? Adam 25th Jul '01 385 3
Unpaid to attend training Closed 4th Aug '03 383 36
Flare and Motivational Games Marianne 15th Jul '03 381 19
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 373 2
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 371 5
Quality v Quantity Kathryn 5th Jul '06 370 24
Call Centre Management Training Jayne 2nd Jul '03 368 3
why do they all leave? habib 8th Jan '04 354 9
Motivation Research Christine 10th Jun '08 352 3
Selective Recording / Quality Management Steve 30th Jan '02 351 5
Implementing training Kris 18th Nov '04 351 3
neutral accent sunil 1st Dec '04 349 3
Peer Mentoring Bonnie 5th Dec '18 344 3
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 343 3
Recruitment Problems Antony 22nd Aug '01 340 13
Targets - The Brave New World Dylan 30th Jun '03 339 13
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 339 4
Knowledge Retention santosh 2nd Jul '06 336 9
Crash Course - tRaining Module Shravan 21st Mar '03 335 4
Leadership Ann-Marie 6th Feb '09 334 2
CALL CENTRE ATTRITION Prakash 17th Oct '04 332 3
Recruitment Assessment Centres Justine 18th Feb '02 329 3
NLP Closed 21st Oct '04 329 3
Change the way you think! Richard 7th Mar '08 325 2
Checklist for developing EXCELLENT training Closed 19th May '03 324 6
Voice & Screen Recording ? Andy 24th Nov '03 324 4
Does outsourced training really work? Neil 14th Feb '08 323 7
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 322 5
Coaching and Continual Development Leanne 13th Jun '02 321 6
What training metrics are you provided with? Closed 29th Jul '05 319 3
TEAM BUILDING EXERCISES Michael 31st Jul '02 318 5
Recruitment of team Maisie 8th Dec '02 318 36
I'm looking for suppliers of courses on.... Amy 18th Nov '02 317 7
Performance Incentives Rachel 10th Jan '02 316 2
Views sought on open courses for call centre staff Tina 2nd May '01 312 2
Drop Out Rates During Onboarding Training Carolyn 10th Dec '18 311 3
Feedback on training Kris 3rd Nov '04 310 5
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 304 11
A nation of drifters? Closed 15th Mar '05 304 6
NVQ's and SVQ's Closed 27th Jul '05 304 8
Crude Measures Alan 28th Aug '02 303 2
Customer Service Training Quotes Shirley 10th Apr '02 302 2
Challenging the 55% 38% 7% Rule Zoe 6th Aug '03 300 2
Out of Hours Activities Chris 12th Oct '04 300 11
Staff Structure Amanda 11th Jan '04 299 5
The MBA topic John 19th Apr '04 299 2
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 292 6
Staff development plans Stuart 19th May '05 292 4
Motivation and Assertiveness Shellie 8th Mar '02 291 5
Chat Training Help Donna 28th Feb '18 290 2
Call Centre Courses Robert 23rd Oct '01 286 4
Sales Training Suppliers in the UK Sharon 31st Dec '02 286 3
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 286 4
Designation or Money ?? Swapnil 28th Aug '03 282 2
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 279 7
" Train the Trainer" Bob 8th Oct '02 278 6
Cost Justification For Training Personnel Lesley 9th Apr '03 277 3
Training to be on the phone Paula 29th Sep '06 277 4
Scorecard/Evaluation Form without a Score? Alyssa 24th Jan '19 276 2
E Learning Closed 8th Apr '05 275 6
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 274 13
Who coaches the call centre coaches? Neil 13th Dec '03 273 4
What to do with long time employees that don't fit... Marianne 11th May '04 273 9
Role plays Closed 1st Oct '03 272 6
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 271 3
The Power of Zero Jeff 22nd Apr '08 269 10
Skills and roles survey... John 25th Oct '01 268 20
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 267 3
Certificate in Call centre Operations Chris 3rd Dec '03 267 6
Rotating Trainers Mike 4th Apr '03 266 3
Practice what you teach .... Neil 14th Sep '04 266 8
Learning Environments Shellie 24th Apr '02 262 6
More topics...