Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2438 8
Dress code Ann-Marie 17th Oct '06 1860 25
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 1804 2
Conducting Training Needs Analysis Jubril 9th Jul '03 836 18
Importance of Behavioural Skills Training Martin 24th Jun '03 678 4
Recognition Program for Call Center Agents Sara 12th Sep '06 531 13
Career Progression for an agent Closed 4th Jul '03 526 15
What age range are the best to employ and why? naveed 19th Nov '03 375 10
Pre-Employment and Selection Paul 21st Jul '03 361 4
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 358 6
Predictive Dialler Training Bryan 12th Jun '06 320 9
selecting recruitment companies, what do you think ? Adam 25th Jul '01 310 3
Banked Hours Scheme Sharon 6th Feb '03 309 13
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 301 5
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 281 15
Motivational Games Prashant 23rd Jan '06 281 8
neutral accent sunil 1st Dec '04 264 3
Quality v Quantity Kathryn 5th Jul '06 264 24
Motivation Research Christine 10th Jun '08 264 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 257 2
NVQ assessment within Contact Centres Tony 5th Sep '03 257 5
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 256 3
why do they all leave? habib 8th Jan '04 254 9
Recruitment Problems Antony 22nd Aug '01 253 13
Flare and Motivational Games Marianne 15th Jul '03 253 19
Implementing training Kris 18th Nov '04 251 3
Call Centre Management Training Jayne 2nd Jul '03 250 3
Recruitment Assessment Centres Justine 18th Feb '02 249 3
Energisers Mark 28th Nov '02 249 14
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 248 4
Selective Recording / Quality Management Steve 30th Jan '02 247 5
CALL CENTRE ATTRITION Prakash 17th Oct '04 247 3
NLP Closed 21st Oct '04 247 3
Change the way you think! Richard 7th Mar '08 246 2
I'm looking for suppliers of courses on.... Amy 18th Nov '02 244 7
Unpaid to attend training Closed 4th Aug '03 244 36
Voice & Screen Recording ? Andy 24th Nov '03 244 4
Knowledge Retention santosh 2nd Jul '06 244 9
Embedding Call Center glossaries in Training Program. Amit 23rd Jun '03 242 5
Leadership Ann-Marie 6th Feb '09 242 2
Performance Incentives Rachel 10th Jan '02 237 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 237 5
Targets - The Brave New World Dylan 30th Jun '03 237 13
What training metrics are you provided with? Closed 29th Jul '05 235 3
Does outsourced training really work? Neil 14th Feb '08 235 7
A nation of drifters? Closed 15th Mar '05 232 6
Views sought on open courses for call centre staff Tina 2nd May '01 230 2
Crude Measures Alan 28th Aug '02 230 2
Feedback on training Kris 3rd Nov '04 230 5
Out of Hours Activities Chris 12th Oct '04 228 11
NVQ's and SVQ's Closed 27th Jul '05 226 8
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 223 6
Self Assessment David 16th Apr '02 218 4
Coaching and Continual Development Leanne 13th Jun '02 211 6
TEAM BUILDING EXERCISES Michael 31st Jul '02 210 5
Crash Course - tRaining Module Shravan 21st Mar '03 210 4
The MBA topic John 19th Apr '04 210 2
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 207 5
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 207 6
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 206 7
Designation or Money ?? Swapnil 28th Aug '03 204 2
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 204 11
Call Centre Courses Robert 23rd Oct '01 203 4
Sales Training Suppliers in the UK Sharon 31st Dec '02 203 3
I'm new to the job can you do it for me...... Closed 2nd Jan '05 201 11
Customer Service Training Quotes Shirley 10th Apr '02 198 2
Recruitment of team Maisie 8th Dec '02 198 36
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 198 2
Cost Justification For Training Personnel Lesley 9th Apr '03 197 3
E Learning Closed 8th Apr '05 197 6
Staff development plans Stuart 19th May '05 196 4
Rotating Trainers Mike 4th Apr '03 194 3
Motivation and Assertiveness Shellie 8th Mar '02 193 5
Training to be on the phone Paula 29th Sep '06 193 4
" Train the Trainer" Bob 8th Oct '02 192 6
Need ideas for promotion Theresa 16th Nov '02 192 2
The Power of Zero Jeff 22nd Apr '08 192 10
Practice what you teach .... Neil 14th Sep '04 189 8
Learning Environments Shellie 24th Apr '02 188 6
Role plays Closed 1st Oct '03 188 6
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 188 4
Staff Structure Amanda 11th Jan '04 187 5
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 187 13
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 186 3
Who coaches the call centre coaches? Neil 13th Dec '03 186 4
What to do with long time employees that don't fit... Marianne 11th May '04 186 9
Certificate in Call centre Operations Chris 3rd Dec '03 185 6
Induction / Product Training Neil 24th Jan '03 184 2
Classifying Call Center recruits Carlo 6th Sep '04 184 5
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 183 3
sicness ratio Arzu 13th May '03 183 6
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 183 3
Skills and roles survey... John 25th Oct '01 182 20
What is a Website Receptionist? Vineet 7th Nov '08 182 4
CSR Recognition Progra Reham 18th Jun '01 181 3
Attrition rates Sean 6th Aug '03 181 2
Microsoft Excel Course Paul 10th Mar '06 181 5
Help Required With Training Material Kevin 19th Mar '02 180 10
Are trainers trained in call centreland? Closed 9th Sep '02 180 8
AUDIO VISUAL TRAINING SUPLIER Anon 8th Apr '03 179 2
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