Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2336 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 1591 2
Conducting Training Needs Analysis Jubril 9th Jul '03 690 18
Importance of Behavioural Skills Training Martin 24th Jun '03 612 4
Recognition Program for Call Center Agents Sara 12th Sep '06 457 13
Career Progression for an agent Closed 4th Jul '03 450 15
What age range are the best to employ and why? naveed 19th Nov '03 357 10
Pre-Employment and Selection Paul 21st Jul '03 347 4
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 334 6
selecting recruitment companies, what do you think ? Adam 25th Jul '01 301 3
Predictive Dialler Training Bryan 12th Jun '06 300 9
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 292 5
Banked Hours Scheme Sharon 6th Feb '03 281 13
Motivational Games Prashant 23rd Jan '06 263 8
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 257 15
neutral accent sunil 1st Dec '04 249 3
Quality v Quantity Kathryn 5th Jul '06 249 24
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 245 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 242 2
Motivation Research Christine 10th Jun '08 242 3
Flare and Motivational Games Marianne 15th Jul '03 239 19
Recruitment Assessment Centres Justine 18th Feb '02 237 3
Energisers Mark 28th Nov '02 237 14
Call Centre Management Training Jayne 2nd Jul '03 237 3
Recruitment Problems Antony 22nd Aug '01 236 13
NVQ assessment within Contact Centres Tony 5th Sep '03 235 5
why do they all leave? habib 8th Jan '04 235 9
NLP Closed 21st Oct '04 235 3
Implementing training Kris 18th Nov '04 235 3
CALL CENTRE ATTRITION Prakash 17th Oct '04 234 3
I'm looking for suppliers of courses on.... Amy 18th Nov '02 233 7
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 233 4
Change the way you think! Richard 7th Mar '08 232 2
Voice & Screen Recording ? Andy 24th Nov '03 231 4
Selective Recording / Quality Management Steve 30th Jan '02 229 5
Leadership Ann-Marie 6th Feb '09 229 2
Performance Incentives Rachel 10th Jan '02 227 2
Embedding Call Center glossaries in Training Program. Amit 23rd Jun '03 227 5
Targets - The Brave New World Dylan 30th Jun '03 227 13
What training metrics are you provided with? Closed 29th Jul '05 226 3
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 225 5
Does outsourced training really work? Neil 14th Feb '08 225 7
A nation of drifters? Closed 15th Mar '05 221 6
Knowledge Retention santosh 2nd Jul '06 221 9
Views sought on open courses for call centre staff Tina 2nd May '01 219 2
Crude Measures Alan 28th Aug '02 218 2
Out of Hours Activities Chris 12th Oct '04 218 11
Unpaid to attend training Closed 4th Aug '03 217 36
Feedback on training Kris 3rd Nov '04 216 5
NVQ's and SVQ's Closed 27th Jul '05 215 8
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 209 6
Dress code Ann-Marie 17th Oct '06 201 25
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 194 6
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 193 5
Call Centre Courses Robert 23rd Oct '01 192 4
Crash Course - tRaining Module Shravan 21st Mar '03 192 4
Self Assessment David 16th Apr '02 190 4
Sales Training Suppliers in the UK Sharon 31st Dec '02 189 3
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 189 11
Customer Service Training Quotes Shirley 10th Apr '02 188 2
Coaching and Continual Development Leanne 13th Jun '02 187 6
The MBA topic John 19th Apr '04 187 2
I'm new to the job can you do it for me...... Closed 2nd Jan '05 187 11
E Learning Closed 8th Apr '05 187 6
TEAM BUILDING EXERCISES Michael 31st Jul '02 185 5
Motivation and Assertiveness Shellie 8th Mar '02 184 5
Need ideas for promotion Theresa 16th Nov '02 183 2
" Train the Trainer" Bob 8th Oct '02 182 6
Rotating Trainers Mike 4th Apr '03 182 3
Training to be on the phone Paula 29th Sep '06 182 4
Designation or Money ?? Swapnil 28th Aug '03 181 2
The Power of Zero Jeff 22nd Apr '08 181 10
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 180 7
Role plays Closed 1st Oct '03 179 6
Staff development plans Stuart 19th May '05 179 4
Learning Environments Shellie 24th Apr '02 178 6
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 178 13
Recruitment of team Maisie 8th Dec '02 176 37
Cost Justification For Training Personnel Lesley 9th Apr '03 176 3
Certificate in Call centre Operations Chris 3rd Dec '03 176 6
Practice what you teach .... Neil 14th Sep '04 176 8
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 176 4
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 175 3
Who coaches the call centre coaches? Neil 13th Dec '03 175 4
Staff Structure Amanda 11th Jan '04 175 5
sicness ratio Arzu 13th May '03 174 6
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 174 2
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 173 3
Classifying Call Center recruits Carlo 6th Sep '04 173 5
What is a Website Receptionist? Vineet 7th Nov '08 173 4
CSR Recognition Progra Reham 18th Jun '01 172 3
Induction / Product Training Neil 24th Jan '03 172 2
What to do with long time employees that don't fit... Marianne 11th May '04 172 9
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 171 3
Attrition rates Sean 6th Aug '03 171 2
Microsoft Excel Course Paul 10th Mar '06 171 5
Help Required With Training Material Kevin 19th Mar '02 170 10
Are trainers trained in call centreland? Closed 9th Sep '02 170 8
AUDIO VISUAL TRAINING SUPLIER Anon 8th Apr '03 170 2
Objection Handling Skills Neil 18th Dec '03 170 2
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