Training and Staff Development
Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 10980 25
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2701 8
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 2616 2
E learning Software Training_ 19th Jan '18 2212 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1260 18
Importance of Behavioural Skills Training Martin 24th Jun '03 970 4
Career Progression for an agent Closed 4th Jul '03 925 15
Recognition Program for Call Center Agents Sara 12th Sep '06 829 13
Rude employees Sephia 1st Feb '18 805 6
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 521 2
Handling Difficult Callers Wavey 30th Nov '17 505 2
How to calculate First call resolution Jurgen 8th Dec '17 504 2
Motivational Games Prashant 23rd Jan '06 472 8
What age range are the best to employ and why? naveed 19th Nov '03 451 10
Sharing best practice SDR1010 22nd Dec '17 448 3
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 438 6
Predictive Dialler Training Bryan 12th Jun '06 427 9
Pre-Employment and Selection Paul 21st Jul '03 414 4
Self Assessment David 16th Apr '02 402 4
Banked Hours Scheme Sharon 6th Feb '03 379 13
selecting recruitment companies, what do you think ? Adam 25th Jul '01 363 3
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 360 15
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 356 5
Energisers Mark 28th Nov '02 344 14
Flare and Motivational Games Marianne 15th Jul '03 344 19
Quality v Quantity Kathryn 5th Jul '06 338 24
Unpaid to attend training Closed 4th Aug '03 330 36
Motivation Research Christine 10th Jun '08 330 3
NVQ assessment within Contact Centres Tony 5th Sep '03 328 5
neutral accent sunil 1st Dec '04 325 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 323 2
Call Centre Management Training Jayne 2nd Jul '03 322 3
Implementing training Kris 18th Nov '04 321 3
why do they all leave? habib 8th Jan '04 320 9
Knowledge Retention santosh 2nd Jul '06 317 9
Selective Recording / Quality Management Steve 30th Jan '02 316 5
Recruitment Problems Antony 22nd Aug '01 312 13
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 312 3
Recruitment Assessment Centres Justine 18th Feb '02 307 3
CALL CENTRE ATTRITION Prakash 17th Oct '04 307 3
Targets - The Brave New World Dylan 30th Jun '03 306 13
NLP Closed 21st Oct '04 306 3
Voice & Screen Recording ? Andy 24th Nov '03 305 4
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 305 4
Change the way you think! Richard 7th Mar '08 302 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 300 5
Stumped by AHT Frances 3rd Aug '18 300 3
Leadership Ann-Marie 6th Feb '09 299 2
Does outsourced training really work? Neil 14th Feb '08 298 7
I'm looking for suppliers of courses on.... Amy 18th Nov '02 297 7
Performance Incentives Rachel 10th Jan '02 294 2
What training metrics are you provided with? Closed 29th Jul '05 291 3
Feedback on training Kris 3rd Nov '04 288 5
A nation of drifters? Closed 15th Mar '05 288 6
Crash Course - tRaining Module Shravan 21st Mar '03 287 4
Crude Measures Alan 28th Aug '02 285 2
Views sought on open courses for call centre staff Tina 2nd May '01 284 2
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 284 6
Out of Hours Activities Chris 12th Oct '04 282 11
NVQ's and SVQ's Closed 27th Jul '05 281 8
Recruitment of team Maisie 8th Dec '02 278 36
Coaching and Continual Development Leanne 13th Jun '02 276 6
TEAM BUILDING EXERCISES Michael 31st Jul '02 276 5
Customer Service Training Quotes Shirley 10th Apr '02 274 2
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 270 11
Chat Training Help Donna 28th Feb '18 270 2
The MBA topic John 19th Apr '04 269 2
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 268 5
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 268 6
Motivation and Assertiveness Shellie 8th Mar '02 267 5
Call Centre Courses Robert 23rd Oct '01 265 4
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 264 2
I'm new to the job can you do it for me...... Closed 2nd Jan '05 263 11
Designation or Money ?? Swapnil 28th Aug '03 262 2
Sales Training Suppliers in the UK Sharon 31st Dec '02 261 3
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 260 7
Staff Structure Amanda 11th Jan '04 258 5
E Learning Closed 8th Apr '05 255 6
Staff development plans Stuart 19th May '05 255 4
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 252 4
Training to be on the phone Paula 29th Sep '06 251 4
Seasonal call centre Billy 29th Mar '18 251 2
Cost Justification For Training Personnel Lesley 9th Apr '03 250 3
" Train the Trainer" Bob 8th Oct '02 248 6
Rotating Trainers Mike 4th Apr '03 247 3
Skills and roles survey... John 25th Oct '01 246 20
Who coaches the call centre coaches? Neil 13th Dec '03 246 4
Role plays Closed 1st Oct '03 245 6
Practice what you teach .... Neil 14th Sep '04 245 8
The Power of Zero Jeff 22nd Apr '08 245 10
What to do with long time employees that don't fit... Marianne 11th May '04 243 9
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 243 13
Need ideas for promotion Theresa 16th Nov '02 240 2
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 239 3
Learning Environments Shellie 24th Apr '02 239 6
Bringing Joy to the Work Place. MAHIDHAR 23rd Jul '03 239 3
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 238 3
Certificate in Call centre Operations Chris 3rd Dec '03 238 6
Classifying Call Center recruits Carlo 6th Sep '04 237 5
Induction / Product Training Neil 24th Jan '03 235 2
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