Training and Staff Development

Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 20804 25
Strengths and weaknesses of call centre agents Rumana 18th Oct '03 3386 2
E learning Software Training_ 19th Jan '18 3090 4
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2858 7
Conducting Training Needs Analysis Jubril 9th Jul '03 1591 18
Rude employees Sephia 1st Feb '18 1580 6
Business Retention Jamie 19th Mar '19 1287 2
Importance of Behavioural Skills Training Martin 24th Jun '03 1191 5
Career Progression for an agent Closed 4th Jul '03 1101 15
Recognition Program for Call Center Agents Sara 12th Sep '06 991 13
Call Centre Management for Almost Beginners Antoinette 8th Jul '19 948 2
Trainer Recommendations Ryan 16th Jan '19 933 2
Screen capture software Peter 15th Apr '19 649 2
Motivational Games Prashant 23rd Jan '06 621 8
How to calculate First call resolution Jurgen 8th Dec '17 596 2
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 580 2
Handling Difficult Callers Wavey 30th Nov '17 559 2
Self Assessment David 16th Apr '02 538 4
Escalation/support line Shane 26th Jul '19 537 2
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 532 6
Seasonal call centre Billy 29th Mar '18 529 2
What age range are the best to employ and why? naveed 19th Nov '03 502 10
Predictive Dialler Training Bryan 12th Jun '06 501 9
Sharing best practice SDR1010 22nd Dec '17 495 3
What is the maximum number of products can agent support ? tarek 15th Aug '19 450 2
Stumped by AHT Frances 3rd Aug '18 445 3
Pre-Employment and Selection Paul 21st Jul '03 443 4
Energisers Mark 28th Nov '02 439 14
NVQ assessment within Contact Centres Tony 5th Sep '03 432 5
Banked Hours Scheme Sharon 6th Feb '03 422 13
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 418 15
Unpaid to attend training Closed 4th Aug '03 405 36
Flare and Motivational Games Marianne 15th Jul '03 392 19
selecting recruitment companies, what do you think ? Adam 25th Jul '01 391 3
Quality v Quantity Kathryn 5th Jul '06 381 24
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 380 2
Call Centre Management Training Jayne 2nd Jul '03 379 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 377 5
why do they all leave? habib 8th Jan '04 361 9
Selective Recording / Quality Management Steve 30th Jan '02 360 5
Implementing training Kris 18th Nov '04 358 3
neutral accent sunil 1st Dec '04 357 3
Motivation Research Christine 10th Jun '08 357 3
Crash Course - tRaining Module Shravan 21st Mar '03 353 4
Peer Mentoring Bonnie 5th Dec '18 351 3
Staff Structure Amanda 11th Jan '04 350 5
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 350 3
Targets - The Brave New World Dylan 30th Jun '03 348 13
Recruitment Problems Antony 22nd Aug '01 346 13
Knowledge Retention santosh 2nd Jul '06 346 9
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 345 4
Leadership Ann-Marie 6th Feb '09 340 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 338 5
Recruitment Assessment Centres Justine 18th Feb '02 337 3
CALL CENTRE ATTRITION Prakash 17th Oct '04 337 3
Checklist for developing EXCELLENT training Closed 19th May '03 335 6
NLP Closed 21st Oct '04 334 3
Coaching and Continual Development Leanne 13th Jun '02 331 6
Voice & Screen Recording ? Andy 24th Nov '03 331 4
Change the way you think! Richard 7th Mar '08 330 2
Does outsourced training really work? Neil 14th Feb '08 328 7
What training metrics are you provided with? Closed 29th Jul '05 326 3
TEAM BUILDING EXERCISES Michael 31st Jul '02 325 5
Recruitment of team Maisie 8th Dec '02 325 36
Performance Incentives Rachel 10th Jan '02 323 2
I'm looking for suppliers of courses on.... Amy 18th Nov '02 323 7
Views sought on open courses for call centre staff Tina 2nd May '01 320 2
Drop Out Rates During Onboarding Training Carolyn 10th Dec '18 318 3
Feedback on training Kris 3rd Nov '04 316 5
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 314 11
Customer Service Training Quotes Shirley 10th Apr '02 311 2
NVQ's and SVQ's Closed 27th Jul '05 311 8
Crude Measures Alan 28th Aug '02 310 2
A nation of drifters? Closed 15th Mar '05 309 6
Challenging the 55% 38% 7% Rule Zoe 6th Aug '03 306 2
Out of Hours Activities Chris 12th Oct '04 305 11
The MBA topic John 19th Apr '04 304 2
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 300 6
Motivation and Assertiveness Shellie 8th Mar '02 297 5
Staff development plans Stuart 19th May '05 297 4
Chat Training Help Donna 28th Feb '18 295 2
Sales Training Suppliers in the UK Sharon 31st Dec '02 294 3
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 294 4
Call Centre Courses Robert 23rd Oct '01 292 4
Designation or Money ?? Swapnil 28th Aug '03 286 2
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 285 7
Who coaches the call centre coaches? Neil 13th Dec '03 285 4
" Train the Trainer" Bob 8th Oct '02 284 6
Training to be on the phone Paula 29th Sep '06 284 4
Cost Justification For Training Personnel Lesley 9th Apr '03 283 3
Scorecard/Evaluation Form without a Score? Alyssa 24th Jan '19 283 2
E Learning Closed 8th Apr '05 281 6
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 279 13
Role plays Closed 1st Oct '03 278 6
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 277 3
What to do with long time employees that don't fit... Marianne 11th May '04 277 9
Skills and roles survey... John 25th Oct '01 276 20
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 275 3
The Power of Zero Jeff 22nd Apr '08 274 10
Certificate in Call centre Operations Chris 3rd Dec '03 273 6
More topics...