Training and Staff Development

Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 14850 25
Assessing strengths and weaknesses of call centre agents Rumana 18th Oct '03 2875 2
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2756 8
E learning Software Training_ 19th Jan '18 2588 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1407 18
Rude employees Sephia 1st Feb '18 1333 6
Importance of Behavioural Skills Training Martin 24th Jun '03 1040 4
Career Progression for an agent Closed 4th Jul '03 1000 15
Recognition Program for Call Center Agents Sara 12th Sep '06 899 13
Trainer Recommendations Ryan 16th Jan '19 895 2
Motivational Games Prashant 23rd Jan '06 586 8
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 546 2
Handling Difficult Callers Wavey 30th Nov '17 529 2
How to calculate First call resolution Jurgen 8th Dec '17 528 2
Seasonal call centre Billy 29th Mar '18 504 2
Self Assessment David 16th Apr '02 472 4
What age range are the best to employ and why? naveed 19th Nov '03 468 10
Sharing best practice SDR1010 22nd Dec '17 468 3
Predictive Dialler Training Bryan 12th Jun '06 457 9
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 453 6
Pre-Employment and Selection Paul 21st Jul '03 425 4
Stumped by AHT Frances 3rd Aug '18 418 3
NVQ assessment within Contact Centres Tony 5th Sep '03 408 5
Banked Hours Scheme Sharon 6th Feb '03 394 13
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 389 15
Energisers Mark 28th Nov '02 379 14
selecting recruitment companies, what do you think ? Adam 25th Jul '01 374 3
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 362 5
Flare and Motivational Games Marianne 15th Jul '03 361 19
Quality v Quantity Kathryn 5th Jul '06 353 24
Unpaid to attend training Closed 4th Aug '03 349 36
Call Centre Management Training Jayne 2nd Jul '03 347 3
Motivation Research Christine 10th Jun '08 343 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 339 2
Implementing training Kris 18th Nov '04 338 3
Selective Recording / Quality Management Steve 30th Jan '02 337 5
neutral accent sunil 1st Dec '04 335 3
why do they all leave? habib 8th Jan '04 334 9
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 329 3
Knowledge Retention santosh 2nd Jul '06 328 9
Peer Mentoring Bonnie 5th Dec '18 327 3
Recruitment Problems Antony 22nd Aug '01 324 13
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 324 4
CALL CENTRE ATTRITION Prakash 17th Oct '04 320 3
Targets - The Brave New World Dylan 30th Jun '03 318 13
Recruitment Assessment Centres Justine 18th Feb '02 317 3
NLP Closed 21st Oct '04 317 3
Leadership Ann-Marie 6th Feb '09 317 2
Voice & Screen Recording ? Andy 24th Nov '03 315 4
Change the way you think! Richard 7th Mar '08 315 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 312 5
Does outsourced training really work? Neil 14th Feb '08 309 7
Crash Course - tRaining Module Shravan 21st Mar '03 308 4
I'm looking for suppliers of courses on.... Amy 18th Nov '02 307 7
Performance Incentives Rachel 10th Jan '02 306 2
What training metrics are you provided with? Closed 29th Jul '05 306 3
Checklist for developing and EXCELLENT training intervention Closed 19th May '03 303 6
Coaching and Continual Development Leanne 13th Jun '02 301 6
Views sought on open courses for call centre staff Tina 2nd May '01 300 2
Recruitment of team Maisie 8th Dec '02 299 36
Feedback on training Kris 3rd Nov '04 299 5
TEAM BUILDING EXERCISES Michael 31st Jul '02 296 5
A nation of drifters? Closed 15th Mar '05 296 6
Drop Out Rates During Onboarding Training Carolyn 10th Dec '18 294 3
Crude Measures Alan 28th Aug '02 293 2
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 293 11
NVQ's and SVQ's Closed 27th Jul '05 291 8
Out of Hours Activities Chris 12th Oct '04 290 11
Customer Service Training Quotes Shirley 10th Apr '02 289 2
Job Hopping Can Kill Small Call Centers. Bryan 4th Apr '03 284 5
The MBA topic John 19th Apr '04 283 2
Motivation and Assertiveness Shellie 8th Mar '02 281 5
Challenging the 55% 38% 7% Rule (body language/tone words - Mehrabian) Zoe 6th Aug '03 281 2
I'm new to the job can you do it for me...... Closed 2nd Jan '05 281 11
Chat Training Help Donna 28th Feb '18 281 2
Call Centre Courses Robert 23rd Oct '01 277 4
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 277 6
Staff development plans Stuart 19th May '05 276 4
Sales Training Suppliers in the UK Sharon 31st Dec '02 275 3
Staff Structure Amanda 11th Jan '04 274 5
Designation or Money ?? Swapnil 28th Aug '03 273 2
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 272 4
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 267 7
Cost Justification For Training Personnel Lesley 9th Apr '03 266 3
E Learning Closed 8th Apr '05 266 6
" Train the Trainer" Bob 8th Oct '02 265 6
Training to be on the phone Paula 29th Sep '06 264 4
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 263 13
Who coaches the call centre coaches? Neil 13th Dec '03 261 4
Skills and roles survey... John 25th Oct '01 259 20
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 259 3
Role plays Closed 1st Oct '03 259 6
What to do with long time employees that don't fit... Marianne 11th May '04 258 9
Rotating Trainers Mike 4th Apr '03 257 3
The Power of Zero Jeff 22nd Apr '08 257 10
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 255 3
Certificate in Call centre Operations Chris 3rd Dec '03 255 6
Practice what you teach .... Neil 14th Sep '04 255 8
Scorecard/Evaluation Form without a Score? Alyssa 24th Jan '19 255 2
Need ideas for promotion Theresa 16th Nov '02 251 2
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