Training and Staff Development

Training matters personal development motivation and any other people issues
Subject Author Created Views Posts
Dress code Ann-Marie 17th Oct '06 14990 25
Strengths and weaknesses of call centre agents Rumana 18th Oct '03 2979 2
20 ways to motivate your employees without raising their pay Imran 19th Dec '01 2772 7
E learning Software Training_ 19th Jan '18 2665 4
Conducting Training Needs Analysis Jubril 9th Jul '03 1436 18
Rude employees Sephia 1st Feb '18 1376 6
Importance of Behavioural Skills Training Martin 24th Jun '03 1058 4
Career Progression for an agent Closed 4th Jul '03 1028 15
Recognition Program for Call Center Agents Sara 12th Sep '06 923 13
Trainer Recommendations Ryan 16th Jan '19 903 2
Motivational Games Prashant 23rd Jan '06 594 8
What is the best way to create telesales for the FMCG market Gareth 24th Oct '17 554 2
How to calculate First call resolution Jurgen 8th Dec '17 538 2
Handling Difficult Callers Wavey 30th Nov '17 535 2
Seasonal call centre Billy 29th Mar '18 510 2
Self Assessment David 16th Apr '02 485 4
What age range are the best to employ and why? naveed 19th Nov '03 472 10
Sharing best practice SDR1010 22nd Dec '17 471 3
Predictive Dialler Training Bryan 12th Jun '06 461 9
Training for contact centre agents between 8pm and 8am Christine 29th Jul '02 457 6
Pre-Employment and Selection Paul 21st Jul '03 427 4
Stumped by AHT Frances 3rd Aug '18 420 3
NVQ assessment within Contact Centres Tony 5th Sep '03 411 5
Banked Hours Scheme Sharon 6th Feb '03 399 13
Telephone Sales Staff Attrition Months 1-3 Lesley 11th Apr '03 395 15
Energisers Mark 28th Nov '02 390 14
selecting recruitment companies, what do you think ? Adam 25th Jul '01 376 3
Flare and Motivational Games Marianne 15th Jul '03 366 19
Initial recruitment Ideas - New Call Centre Nick 7th Sep '04 364 5
Quality v Quantity Kathryn 5th Jul '06 358 24
Unpaid to attend training Closed 4th Aug '03 357 36
Call Centre Management Training Jayne 2nd Jul '03 353 3
Motivation Research Christine 10th Jun '08 345 3
Assessing the ROI of training.. An important Factor Martin 24th Jun '03 343 2
Selective Recording / Quality Management Steve 30th Jan '02 342 5
Implementing training Kris 18th Nov '04 341 3
why do they all leave? habib 8th Jan '04 338 9
neutral accent sunil 1st Dec '04 337 3
Identifying Outbound Sales Agent Call Problems Alexander 1st Jul '09 333 3
Knowledge Retention santosh 2nd Jul '06 330 9
Focus days, spiffs, floor walks, hype days, activity days, killer days. Alison 30th Jun '11 330 4
Recruitment Problems Antony 22nd Aug '01 329 13
Peer Mentoring Bonnie 5th Dec '18 329 3
Targets - The Brave New World Dylan 30th Jun '03 324 13
CALL CENTRE ATTRITION Prakash 17th Oct '04 323 3
Leadership Ann-Marie 6th Feb '09 323 2
NLP Closed 21st Oct '04 320 3
Recruitment Assessment Centres Justine 18th Feb '02 319 3
Voice & Screen Recording ? Andy 24th Nov '03 317 4
Change the way you think! Richard 7th Mar '08 317 2
Will visualization / NLP help CC pros? Jabran 22nd Feb '03 315 5
Crash Course - tRaining Module Shravan 21st Mar '03 315 4
Checklist for developing EXCELLENT training Closed 19th May '03 313 6
Does outsourced training really work? Neil 14th Feb '08 313 7
I'm looking for suppliers of courses on.... Amy 18th Nov '02 309 7
Performance Incentives Rachel 10th Jan '02 308 2
Recruitment of team Maisie 8th Dec '02 308 36
What training metrics are you provided with? Closed 29th Jul '05 308 3
Views sought on open courses for call centre staff Tina 2nd May '01 305 2
Coaching and Continual Development Leanne 13th Jun '02 305 6
TEAM BUILDING EXERCISES Michael 31st Jul '02 303 5
Feedback on training Kris 3rd Nov '04 301 5
A nation of drifters? Closed 15th Mar '05 298 6
Drop Out Rates During Onboarding Training Carolyn 10th Dec '18 298 3
what can be done to reduce staff turnover in call centres? habib 8th Jan '04 296 11
Crude Measures Alan 28th Aug '02 295 2
NVQ's and SVQ's Closed 27th Jul '05 294 8
Customer Service Training Quotes Shirley 10th Apr '02 293 2
Out of Hours Activities Chris 12th Oct '04 292 11
Challenging the 55% 38% 7% Rule Zoe 6th Aug '03 289 2
The MBA topic John 19th Apr '04 289 2
Chat Training Help Donna 28th Feb '18 284 2
Motivation and Assertiveness Shellie 8th Mar '02 283 5
Staff Structure Amanda 11th Jan '04 281 5
Staff development plans Stuart 19th May '05 281 4
Call Centre Courses Robert 23rd Oct '01 279 4
Merrill Lynch hangs up on Cisco CNET News.com Jason 7th Aug '03 279 6
Sales Training Suppliers in the UK Sharon 31st Dec '02 278 3
Expert Voice and Communication training for Staff: - Government Funded. Paul 19th Oct '05 277 4
Designation or Money ?? Swapnil 28th Aug '03 275 2
BENCHMARKING INFO ON TRAINING Lyndsey 27th Mar '03 270 7
Cost Justification For Training Personnel Lesley 9th Apr '03 270 3
" Train the Trainer" Bob 8th Oct '02 269 6
E Learning Closed 8th Apr '05 269 6
Training to be on the phone Paula 29th Sep '06 267 4
Scotveq Level III.....Governement Funding....for our staff John 21st Apr '02 265 3
Who coaches the call centre coaches? Neil 13th Dec '03 265 4
Scripts : Single controlled vs Variations with must haves Justin 15th Dec '06 265 13
Scorecard/Evaluation Form without a Score? Alyssa 24th Jan '19 263 2
Role plays Closed 1st Oct '03 262 6
The Power of Zero Jeff 22nd Apr '08 262 10
Skills and roles survey... John 25th Oct '01 261 20
What to do with long time employees that don't fit... Marianne 11th May '04 261 9
Healthy staff = call center oximoron ? Daniel 23rd Feb '02 260 3
Rotating Trainers Mike 4th Apr '03 259 3
Certificate in Call centre Operations Chris 3rd Dec '03 259 6
Practice what you teach .... Neil 14th Sep '04 257 8
Learning Environments Shellie 24th Apr '02 253 6
Need ideas for promotion Theresa 16th Nov '02 253 2
Classifying Call Center recruits Carlo 6th Sep '04 251 5
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