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We define what an ACD (automatic call distributor) is and explain how an ACD system is used in a contact centre. What is..
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Wrap Time Between Calls At the moment our call system relies on agents actually picking up the call that is waiting in t..
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What to look for when buying an Automatic Call Distributor (ACD): A user-friendly and intuitive developer interface You ..
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ACD ‘call In Queue’ Announcements We currently play a message to any callers in our queues saying ‘Tha..
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Our panel of experts share their thoughts on the product features that you should keep an eye on when looking to invest ..
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RingCentral introduce us to Automatic Call Distribution (ACD) systems and their vital role within most contact centres. ..
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Automatic call distributors are so much more sophisticated than the technology of old. No wonder, then, that we’ve ask..
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In this episode of QStory’s Dear Dave, the focus will be on finding that sweet spot between automation and control. Co..
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Justin Robbins of 8×8 introduces us to the ABCs of automatic call distribution (ACD) systems. Customer satisfaction..
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What Is an ACD? ACD stands for Automatic Call Distributor. An Automatic Call Distributor (ACD) system is a telephony or ..
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Chris Perez of Lifesize discusses the value of an automated call distributor (ACD) system and introduces some interestin..
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