Translation tools?

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Translation tools?
Hi there,

I work in a small customer service team for an online subscription service. We are looking at doing some marketing to customers in europe- specifically, France, Italy & Germany- however we aren't in a position to recruit staff who speak these languages.

We are anticipating receiving queries relating to this marketing and want to be able to translate these queries, but not using google translate. Is there anything that exists for this purpose to allow two way translation for cs agents? Might be a bit of a long shot, but any suggestions are appreciated.

Thanks, Dave

Helper

Call Centre Helper

Phone based translators
There are are a number of companies that offer phone based translation services.

It a caller calls in you answer, you then conference in the translator, in the same way as if they were in the room. You can also do the same for emails and I think live chats.

If you type "translation services" into Google you should find some examples.

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