Usage of wrap-up codes

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Usage of wrap-up codes
What is your take on the best usage of wrap-up codes. Would you use it to identify original reason of call, or for the actual outcome of the call. ( when using only one per call)

Editor

Call Centre Helper

Original reason of call is the most common
If you can only use one then Original reason of call is the most common.

There is more detail in this article
https://www.callcentrehelper.com/define-wrap-up-codes-89042.htm

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