Using Erlang-A with Erlang-C to account for abandonment

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Using Erlang-A with Erlang-C to account for abandonment
Hi, I am desperately trying to understand how to account for abandonment in order to get the optimal number of agents needed (without using an online calculator).
Once I have the number of agents required from the Erlang-C and I have the average patience - how do I proceed to get the new number of agents accounted for call-abandonment? Any help will be highly appreciated.

Here our guide for u...
Here our guide for using the Erlang A formula, which also contains a link to an article on plotting abandon rates that could be useful:

I have read that link
My question is how to incorporate the average patience with the raw Erlang-C required number of agents?

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