Using Erlang for long AHT

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Using Erlang for long AHT
Bit of advice needed.
Due to the way we work, our contact centre's AHT is sitting around 45 minutes which confuses the erlang calculator.

Can anyone advise how I can get around this when using an erlang calculator?

Thanks in advance


Call Centre Helper

Be careful of overhang
If you are using an Erlang Calculator you have to be careful of overhang (this is where the duration is longer than the reporting interval).

The only way around this is to use a reporting interval longer than the AHT

If you use this calculator you need to set the reporting period to one hour.

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