Hello everyone. I have created an ad hoc report in Verint Impact 360 that pulls shift activities such as Sick, No Call No Show, ect. The problem is that it won't pull real time data. It pulls historicals beautifully but I can't get anything real time. Any suggestions?
Verint Impact 360 Ad Hoc Reporting
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Real Time Administrator
Planning & Performance Manager
Most reporting from I360 will probably rely on the database being updated overnight, which I would imagine is the cause for not being able to develop real time ad-hoc reports. The real time reporting capability will be solely geared to Pulse and Adherence sections I believe, which are taking near real time feeds from the ACD.