Verint Impact 360 version 11.1

Topic Views - 517

Verint Impact 360 version 11.1
Hi,

I'm trying to find out whether it is possible to add an agent to multiple schedule periods.
I have schedule periods set up for 6 weeks ahead, but currently can only seem to add agents to one period at a time.

Any help would be appreciated, as I can't seem to find any insights anywhere.

Thanks

Ian

Helper

Call Centre Helper

Try contacting Verint or one of their resellers
I'm not sure that you will get an answer on this Forum as it is relates to a specific product. I can't help you on this one.

I would suggest that you contact Verint tech support, or contact one of their resellers such as Sabio.

Thank you
Thanks Jonty - I'll try that

Actual Occupancy Rates
I am trying to gigure out if it is possible/what to do so that Pulse views will pull and list Actuals for interval Occupancy perfomance. When adding Occupancy to my view and selecting Actual & Forecasted, only the forecasted numbers are listed for historical dates and intra-day; can anyone help?

Helper

Call Centre Helper

Try contacting Verint
I'm not sure that you will get an answer on this Forum as it is relates to a specific product. I can't help you on this one.
I would suggest that you contact Verint tech support, or contact one of their resellers such as Sabio.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question