Views sought on open courses for call centre staff

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Senior Partner

KTH Training and Consultancy

Views sought on open courses for call centre staff
KTH Training and Consultancy is currently developing a series of Open Courses specifically for Call Centre Staff. The aim is to provide training that will enable agents to become more knowledgeable, effective and motivated in their roles, without having to take out too much time out from the workplace. We believe this would also be particularly beneficial for call centres that do not have enough new people to justify the expense of in-house training.

We would like to hear from anyone who works in a Call Centre (including Agents and Managers) with their views on this - specifically which topics would be most valuable to them/their organisation (Eg: telephone sales skills; customer care; dealing with complaints/angry customers; effective team working; leadership skills etc.) and whether an opportunity to attend a single day's training at a central/local location would be practical and/or welcomed.

Please note that your response will not be taken as an expression of interest - we are simply interested in collecting as many views as possible. If you'd like to be added to our mailing list, please let us know. Thanks in advance!

Freelance Consultant


see my reply on the other forum.


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