We would like to hear from anyone who works in a Call Centre (including Agents and Managers) with their views on this - specifically which topics would be most valuable to them/their organisation (Eg: telephone sales skills; customer care; dealing with complaints/angry customers; effective team working; leadership skills etc.) and whether an opportunity to attend a single day's training at a central/local location would be practical and/or welcomed.
Please note that your response will not be taken as an expression of interest - we are simply interested in collecting as many views as possible. If you'd like to be added to our mailing list, please let us know. Thanks in advance!