Visits and training

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I am currently reviewing the training programme we run for our agents. I would like to visit other contact centres in the coming weeks to see what other organisations currently do and what works for them.

I want to look at how agents progress from training, how competence is assessed throughout the year, refresher training for long standing members of staff, sign off procedures after training, support offered once agents have finished training and how others measure the success of training.

If anyone is happy to arrange a visit then please get in touch.




Call Centre Helper

Both The Forum (formerly the Professional Planning Forum) and also the CCMA arrange visits to contact centres for their members.

This may be the easiest way to talk with other contact centres.

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