I am currently completing a short term project as a consultant for a mobile phone insurance company looign at their Call Centre processes.
One area I am leaving them with to continue themselves is to invest in Voice & screen recording software that incorporates an online scorecard system.
- E-talk from Quality Plus Callscan
- Nice / Business Systems.
I am extremely interested in anyone who has views on the E-talk software as the majority of others do not appear to be able to offer Screen Recording on terminal servers until Q2 next year.