voice over ip calls

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voice over ip calls
I have a call center and now they converted all the calls by 2G to voip by link on website , but we receive the calls from the same account number , we need to know the calling number , how ???
thanks ,,,

If you rephrase the ...
If you rephrase the question, I'm sure I'd be able to help. Is it your Contact Centre? I assume you mean click to call on the website. A call originating from a web button not have a CLI.

Thank you , yes this...
Thank you , yes this is my call center , and there is no CLI , we cannot know caller id , we see just one number on clip .

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