Web chat only forecasting

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Web chat only forecasting
Hello All, I have started to manage a webchat only contact centre. The advisors are able to handle 3 chats at any one time

I wondered if anyone runs a similar operation and how they forecast staff demand - the typical Erlang calculator doesnt really fit with this.

Thanks in advance


Call Centre Helper

Multi Channel Simulator
This simulator does web chat, but does not currently deal with concurrency. This may help you.


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