WFM analysts to staff ratio

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WFM analysts to staff ratio
I know there isn't a "one size fits all" answer to this, though I'm looking for general practices as it relates to how many folks are needed on a Workforce management team to support a contact center of about 360 agents (half are inbound agents, half are back office agents)


Call Centre Helper

Roughly 1:100
It seems that a rough ratio of 1:100 is the optimum

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